Process Trainer

15 hours ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

Position Title: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Arrangement: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: College Degree

Work Experience:

  • At least 1 year of experience as a Trainer
  • Preferred: Retail background, but open to trainers for any customer service accounts
  • Strong communication skills
  • Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus

Key Responsibilities:

  • Curriculum Development: Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies.
  • Training Delivery: Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents.
  • Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents.
  • Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.

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