customer representative

4 days ago

Makati City, National Capital Region, Philippines Global Quest Consulting Group, Inc. Full time ₱150,000 - ₱250,000 per year

Date Posted: February 1, 2020

Job Location: Makati City

Job Description:

Job functions and responsibilities:

  • Promptly attends to calls made thru our Hotline by our Medical Providers and Client and/or members.
  • Give accurate information to inquiries made
  • Accurately approves hospitalization, OPD, Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist.
  • Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly
  • Monitors approved confinements until member is discharged.
  • Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges
  • In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of EastWest Healthcare
  • Coordinates with Providers on other matters related to confinements.
  • Appropriately skilled to extract the correct medical information of approved or disapproved medical availments and accurately records them
  • Accurately records all Hotline Transactions
  • Perform other related clerical activities
  • Perform other related tasks on the instructions of the VP-Medical Director and the AVP-Medical Management
  • Acts as support to the Liaison Officers assigned to Provider Hospitals

Qualifications:

Job qualifications:

  • Medical Course Graduate or at least 1 year medical experience
  • Good Communication Skills
  • With or Without Licensed / with pleasing personality.

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