Resident Services Coordinator

Job Details
Job Location:    The Carlton - Los Angeles, CA
Position Type:    Full Time
Education Level:    4 Year Degree
Salary Range:    $ $26.00 Hourly
Travel Percentage:    Up to 50%
Job Shift:    Day
Job Category:    Nonprofit - Social Services

Description

Company Description

Abode Communities is a regional non-profit real estate development and property management firm. 

Our Resident Services invest in the long term success of over 6,000 parents, children, seniors and people with special needs by offering its mission-critical social services programming at  23  residential locations. For families, these complimentary services aims to break the cycle of economic entrenchment through the provision of life skills and job readiness workshops for parents, as well as after-school academic enrichment, college preparatory and scholarship programs for youth and young adults. Specialized services aim to help seniors and people with special needs achieve self-sufficiency and retain their housing. All residents also enjoy access to an abundant referral system, social and community-resource events, and health/green living activities.

Job Description

Under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and case management services to residents as needed at affordable housing developments located in city of Los Angeles and city of Long Beach Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities. For Transitional Age Youth (TAY), this role requires a strong commitment to supporting youth as they live independently, helping them build the skills and stability needed for long-term self-sufficiency. Responsibilities include coordinating life skills workshops (e.g., budgeting, cooking, and time management), facilitating employment readiness programs such as resume writing, interview preparation, and job search assistance, and connecting residents to supportive resources including educational opportunities, vocational training, and mental health or mentorship programs that foster independence. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens.  At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL).  The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and Resident Connect database.  Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered.  Specialized training will be provided. 

Major Responsibilities

• Build community and trust among residents.
• Assess the needs of seniors and recommend specific service plans, provide service referrals and linkages as needed.
• Meet with residents and provide case management services upon request.
• Develop a comprehensive resource directory with relevant local, accessible resources.
• Provide linkages to food resources, low or no cost transportation and donations.
• Provide social, educational and recreational programs through collaborations with volunteer, local non-profit, governmental, or community resources.
• Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology and community building.
• Establish collaborative working relationship with Property Manager to facilitate open and on-going communication regarding resident activities, meetings, special events, resident questions and concerns.
• Provide regular documentation and tracking of all program activities via program database Family Metrics
• Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests.
• Serve as resident advocate while teaching residents to advocate for themselves.
• Provide supervision and oversight to all program staff and third-party service providers.
• Maintain resident files in compliance with regulatory requirements.
• Prepare quarterly and annual report of outputs and outcomes to measure impact.

Qualifications

Equivalent Education, Experiences, Skills, Knowledge, and Abilities:

• Bachelor's degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
• Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations
• Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community.
• Strong verbal and written communication skills
• Preferred bilingual literacy in English and Spanish.
• Exceptional public speaking abilities and facilitation skills.
• Availability to work some evenings and Saturdays.
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Intermediate computer skills with programs such as Excel, Microsoft Word, E-mail and the Internet.
• Ability to travel within Abode Communities' service area.

Additional information

This full-time hourly position comes with a competitive benefits package that includes: Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, 401(k) plan with Employer Match. 

Our organization is committed to promoting its employees' work-life balance by offering a 9/80 alternative workweek schedule (9-hour workday Monday-Thursday and every other Friday off) and generous paid time off policies (Vacation starting at 12 days per year, 12 Sick days, 11  Company Paid Holidays).

Equal Opportunity Policy 

Abode Communities embraces equal opportunity and diversity is a core value. We define diversity as "Fostering an organizational culture of inclusion, where different experiences and perspectives of those we serve and those with whom we work are respected and valued." Abode Communities fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We seek to recruit, develop, and retain talented people from diverse candidate pools. Applications from traditionally underrepresented communities are encouraged. 

---