Customer Service Representative

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱104,000 - ₱130,878 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Review providers notes
  • Send reminders email via e-mail and SMS.
  • Maintain accurate records on providers interactions, transaction, feedback, etc.
  • Making outbound calls to insurance company to follow-up on client status.
Requirements
  • A minimum of 6 months BPO experience

  • Healthcare experience is a PLUS, not required

  • Must be proficient in using Adobe Acrobat and PDF to process documents

  • Familiarity with MS Office applications such as MS Word and Excel is advantageous
  • Capable of adapting to a fast-paced training environment
  • Good verbal and written English skills
  • Willing to work onsite in Makati or Mandaluyong
  • Amenable working night shifts
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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