Customer Service Representative

11 hours ago

Mandaluyong City, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱200,000 - ₱240,000 per year

Job Summary:

We are looking for motivated individuals to join our Collections Account team. The role involves assisting customers with their account concerns, managing overdue balances, and providing excellent service while maintaining professionalism and empathy. This is a great opportunity for both fresh graduates and experienced individuals who want to grow their careers in the BPO industry.

Qualifications:

  • At least a High School Graduate (Old Curriculum) or Senior High School Graduate (K-12)
  • No prior work experience required (applicants with Customer Service or Collections background are encouraged to apply)
  • Strong communication skills in English (both verbal and written)
  • Willingness to work on shifting schedules, weekends, and holidays
  • Ability to work in a fast-paced environment and handle multiple tasks effectively
  • Amenable to work on-site at the designated office location

Key Responsibilities:

  • Contact customers regarding overdue accounts and provide payment solutions
  • Negotiate repayment plans while maintaining professionalism and compliance with company policies
  • Document all customer interactions accurately in the system
  • Educate customers on account details, billing processes, and payment options
  • Handle customer concerns and escalate cases when necessary
  • Meet performance targets and maintain quality standards

Why Apply through Us?

  • Official Recruitment Partner of Foundever
  • Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
  • We'll help you highlight your persuasive skills and sales potential
  • Ongoing support, from endorsement to your first day on the job
  • Opportunity to start a career in the BPO industry—even without prior experience
  • Comprehensive training and development program and Clear career progression and growth opportunities
  • Supportive and collaborative work environment

Job Type: Full-time

Pay: Php17, Php20,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What's your expected monthly basic salary?
  • How many years' experience do you have as a customer service representative?

Education:

  • Senior High School (Required)

Experience:

  • Customer Service Representative: 1 year (Required)

Language:

  • English (Preferred)

Location:

  • Mandaluyong (Required)

Work Location: In person

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