Software Asset Management Analyst I

6 days ago

Quezon City, National Capital Region, Philippines RELX Full time $104,000 - $130,878 per year

Job Summary:

The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier. This multifaceted position involves coordinating software requests, liaising with vendors, ensuring compliance, and contributing to cost-saving initiatives. The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle.

Responsibilities
:

  • Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements.
  • Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team.
  • Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support.
  • Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests.
  • Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation.
  • Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes.
  • Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system.
  • Expertly use the Oracle financial system to generate purchase requisitions for approved software requests.
  • Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals.
  • Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams.
  • Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier.

Skills & Experience:

  • Bachelor's Degree holder.
  • Knowledgeable in software asset management practices.
  • Proficient with ticketing systems like FreshService and financial systems like Oracle.
  • Excellent communication and interpersonal skills for interacting with internal teams and external vendors.
  • Ability to manage multiple tasks and adapt to changing priorities.

Career Path Opportunities:

  • This role provides a pathway to more senior SAM roles, including responsibilities for developing software acquisition, maintenance, and retention strategies that align with IT standards.

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