ServiceNow HR Service Delivery

3 days ago

Philippines General Motors Full time $80,000 - $100,000 per year

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement:This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.

The Role:The HR Service Delivery (HRSD) Product Owner is a member of the HR Technology team and is responsible for the implementation and evolution of the ServiceNow HRSD platform. This role will have direct reports and be responsible for the strategy and delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform. The Product Owner works closely with People Services, HR Technology, and IT stakeholders to implement scalable solutions and is responsible for defining and executing the HRSD product roadmap, aligning with HR organization goals, and helping maximize value from investments in ServiceNow, Workday HCM, and Agentic AI platforms such as Moveworks.

What You'll Do:Own the ServiceNow HRSD product roadmap, backlog, and delivery of solutions that enhance employee experience.

Champion the use of ServiceNow's Unified Data Fabric and native AI/ML capabilities to streamline workflows and enhance automation. Ensure solutions are aligned with enterprise architecture, governance, and security standards. Join the HRSD implementation team and create an operational model to support HRSD after go-live (in collaboration with cross-functional stakeholders).

Ensure seamless integration with Workday HCM, maximizing bi-directional data flow and alignment across systems. Partner with HR Technology and IT teams to design and implement workflows with agentic AI systems such as Moveworks, enabling conversational AI services for employees. Collaborate and lead team members including Developers, System Administrators, and Citizen Developers.

Facilitate agile backlog grooming, standup meetings, retrospectives, etc., to ensure user stories and requirements are clearly defined and delivered iteratively. Partner with COEs, and HR Technology and operations teams to gather needs, align priorities, and translate business objectives into digital capabilities. Provide technical leadership and oversight for platform upgrades, training, and adoption across the enterprise.

Leverage ServiceNow reporting and analytics capabilities to monitor usage, measure ROI, and continuously optimize performance.

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