Service Delivery Lead

4 days ago

Philippines PSSLAI Full time ₱1,500,000 - ₱2,500,000 per year

Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.

If you're ready to serve those who serve and protect, join us today and make a difference

Service Delivery Lead

The Service Delivery Lead is responsible for overseeing the delivery of IT services and enhancement initiatives in alignment with organizational goals and service level agreements (SLAs). This role ensures operational stability, efficient major incident and problem management, and change management. The SDL acts as a bridge between IT teams, business units, and external service providers to ensure high-quality, customer-centric service delivery.

Required Skills, Knowledge and Characteristics

  • Bachelor's degree in Information Technology, Computer Science, BSECE, BS Computer Engineering, or any related field.
  • 8+ years of experience in IT Service Delivery or IT Operations Management.
  • Strong knowledge in IT Service Management and ITIL processes; ITIL certification preferred.
  • Experience managing IT projects; PMP or similar certification is a plus.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience with vendor management and contract negotiations.

Kindly email you resume to , and

Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, SDL)

Employee Benefits
At Public Safety Savings and Loan Association Inc. (PSSLAI), we know that our people are the most critical component of the Association's success, that's why we developed healthier workspaces and poured our effort in forming a highly competitive remuneration and comprehensive benefits package for our employees. If you find fulfillment in serving those who serve and protect the country, be a part of the PSSLAI family today
Other benefits includes:
Health and insurance coverage
Retirement benefit plan
Yearly vaccinations (Flu, Pneumonia, Cervical, etc.)
Free use of facilities (Gym, The PEAK, Roof Deck, etc.)
Scholarship program
PSSLAI Membership (for regular employees)
Internship Programs
The Public Safety Savings and Loan Association Inc. (PSSLAI) Internship Program offers an exciting opportunity for students to gain hands-on experience in the financial services industry. Interns will work closely with experienced professionals and develop key skills in areas such as financial management, customer service, marketing, logistics/procurement, and operations.
Join Us Now
If you find fulfillment in serving those who serve and protect the country, fill out the form

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