Service Delivery Lead
4 days ago
Be part of the fastest-growing savings and loan association and work alongside talented, success-driven individuals. At PSSLAI, we empower you with opportunities for growth, innovation, and continuous learning while offering competitive compensation and comprehensive benefits.
If you're ready to serve those who serve and protect, join us today and make a difference
Service Delivery Lead
The Service Delivery Lead is responsible for overseeing the delivery of IT services and enhancement initiatives in alignment with organizational goals and service level agreements (SLAs). This role ensures operational stability, efficient major incident and problem management, and change management. The SDL acts as a bridge between IT teams, business units, and external service providers to ensure high-quality, customer-centric service delivery.
Required Skills, Knowledge and Characteristics
- Bachelor's degree in Information Technology, Computer Science, BSECE, BS Computer Engineering, or any related field.
- 8+ years of experience in IT Service Delivery or IT Operations Management.
- Strong knowledge in IT Service Management and ITIL processes; ITIL certification preferred.
- Experience managing IT projects; PMP or similar certification is a plus.
- Excellent communication, leadership, and stakeholder management skills.
- Experience with vendor management and contract negotiations.
Kindly email you resume to , and
Format on the email subject: Fullname, Code, (ex: Juan Dela Cruz, SDL)
Employee Benefits
At Public Safety Savings and Loan Association Inc. (PSSLAI), we know that our people are the most critical component of the Association's success, that's why we developed healthier workspaces and poured our effort in forming a highly competitive remuneration and comprehensive benefits package for our employees. If you find fulfillment in serving those who serve and protect the country, be a part of the PSSLAI family today
Other benefits includes:
Health and insurance coverage
Retirement benefit plan
Yearly vaccinations (Flu, Pneumonia, Cervical, etc.)
Free use of facilities (Gym, The PEAK, Roof Deck, etc.)
Scholarship program
PSSLAI Membership (for regular employees)
Internship Programs
The Public Safety Savings and Loan Association Inc. (PSSLAI) Internship Program offers an exciting opportunity for students to gain hands-on experience in the financial services industry. Interns will work closely with experienced professionals and develop key skills in areas such as financial management, customer service, marketing, logistics/procurement, and operations.
Join Us Now
If you find fulfillment in serving those who serve and protect the country, fill out the form
-
Team Lead, Service Delivery
2 weeks ago
, Metro Manila, Philippines TTEC Full timeTTEC National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Team Lead, Service Delivery - Onsite role at TTEC TTEC National Capital Region, Philippines 2 days ago Be among the first 25 applicants Join to apply for the Team Lead, Service Delivery - Onsite role at TTEC Get AI-powered advice on this job and more...
-
Senior Manager-Voice-Customer Service
1 week ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...
-
Service Delivery Consultant
24 hours ago
, Metro Manila, Philippines Buscojobs Full timeService Delivery Consultant – Philippines Posted 1 day ago Job Description The opportunity: The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly. You are...
-
Manager, Service Delivery
2 weeks ago
, , Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...
-
Service Delivery Manager
2 weeks ago
, Metro Manila, Philippines MicroSourcing Full timeOverview Position: Service Delivery Manager – Fixed and Mobile Services Location: Picadilly Site, BGC Work Setup & Shift: Onsite | Day Shift You\'ll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses A Collaborative...
-
Service Delivery Manager
2 weeks ago
, , Philippines Flatworld Full timeDavao City, Philippines | Posted on 07/19/2024 As the Service Delivery Manager - Outbound at Flatworld Philippines, you will play a crucial role in steering our operational strategies and ensuring the seamless delivery of services that meet and exceed our client's expectations. This position is pivotal in driving our company's success by managing outbound...
-
It Service Delivery Manager
1 week ago
, Metro Manila, Philippines Buscojobs Full timeIT Service Delivery Manager jobs in Makati Daily new job offers in IT. Find your dream job today! De # 1 jobsite voor IT. 38.000 actieve profielen. Brands: 38 000active profiles, Find the perfect match, The #1 jobsite for IT. Service Delivery Manager Mandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Job Description SERVICE...
-
Service Delivery Manager
1 week ago
, Metro Manila, Philippines Buscojobs Full timeMandaluyong, National Capital Region MICROGENESIS BUSINESS SYSTEMS Posted today Service Delivery Manager (Mandaluyong, National Capital Region) Job Description Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and...
-
Service Delivery Team Lead
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCf3325-workplace Service Delivery Analyst Location: Mandaluyong, National Capital Region EPS Staffing Qualifications:- Graduate of bachelor’s degree.- At least 3 years of work experience in Corporate Admin.- Exposure to stakeholder and vendor management- Proficient in MS Office Applications (Word, Excel, PPT)- Good communication skills- Nice to have: 1...
-
Service Delivery Lead
2 weeks ago
, Metro Manila, Philippines Security Bank Corporation Full timeOverview The Service Delivery Lead (Finance and Compliance, Audit & Risk) is accountable for technology delivery for her/his dedicated business segment and works as the strategic interface between ITG and internal stakeholders, for the purpose of business/IT strategy development, solution discovery, service management, risk management, financial management,...
