Project Manager for Service Delivery

1 day ago

Philippines Terra Rossa Family Office Full time $40,000 - $60,000 per year

Get AI-powered advice on this job and more exclusive features. Summary: We're seeking a skilled Project Manager with strong project management and operations capabilities to oversee the implementation and ongoing management of our professional services solutions and general operations. The ideal candidate will leverage Asana for project management, be excellent in client engagement with expertise in the financial services space, develop project reports and dashboards, ensure smooth service delivery, maintain client satisfaction, and drive operational excellence.

Key Responsibilities:Manage end-to-end service delivery projects from initiation to completion

Develop and maintain project plans, timelines, and budgets using AsanaConduct thorough business analysis to align service delivery with client needs

Design and implement project reporting systems and dashboards

Produce regular project status reports and present to stakeholders

Coordinate cross-functional teams to ensure timely service implementation

Act as the primary liaison between clients, internal teams, and stakeholders

Monitor service performance metrics and implement improvements

Manage risks and resolve issues that may impact service delivery

Ensure adherence to SLAs and maintain high client satisfaction levels

Develop and maintain documentation for service delivery processes

Requirements:Bachelor's degree in Business, IT, or related field5 years of experience in project management, preferably in service delivery

Proven experience with Asana for project management and collaboration

Strong business analysis skills with experience in requirements gathering and process mapping

Experience in developing project reports and designing intuitive dashboards

Skilled in data visualization and presentation of complex project informationPMP or PRINCE2 certification preferred

Excellent communication, leadership, and client relationship management skills

Proficiency in data analysis and reporting tools (e.g., Excel, Power BI)Experience in change management and process improvement

Strong attention to detail and ability to translate complex requirements into clear documentation

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

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