
Team Leader/Supervisor
2 weeks ago
We are looking for an experienced and driven Team Leader/Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership and enjoy building high-performing teams, we'd love to hear from you.
Responsibilities- Oversee day-to-day team performance, ensuring KPIs and quality standards are consistently met.
- Lead QA calibrations and performance reviews to maintain alignment and continuous improvement.
- Serve as a client-facing liaison, confidently handling escalations and building strong partnerships.
- Design and deliver training materials and processes to support team upskilling and operational consistency.
- Drive morale and retention initiatives, fostering a positive and engaging team culture.
- Track and analyze performance data to identify trends, opportunities, and areas for intervention.
- Collaborate with leadership to refine processes, implement best practices, and support growth initiatives.
Requirements
- Proven experience as a Supervisor or higher (Operations Manager+ background strongly preferred).
- Strong leadership skills, with the ability to coach, mentor, and inspire diverse teams.
- Excellent communication skills, both written and verbal, with confidence in client-facing interactions.
- Skilled in data management, reporting, and performance analysis.
- Experience in developing training materials, SOPs, and process documentation.
- Demonstrated ability to build and maintain high team morale while driving retention.
- Comfortable in fast-paced, evolving environments, with a problem-solving and proactive mindset.
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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