Team Leader/Supervisor

1 week ago

Work from Home, Philippines Neowork Full time ₱900,000 - ₱1,200,000 per year

We are looking for an experienced and driven Team Leader/Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership and enjoy building high-performing teams, we'd love to hear from you.

Responsibilities
  • Oversee day-to-day team performance, ensuring KPIs and quality standards are consistently met.
  • Lead QA calibrations and performance reviews to maintain alignment and continuous improvement.
  • Serve as a client-facing liaison, confidently handling escalations and building strong partnerships.
  • Design and deliver training materials and processes to support team upskilling and operational consistency.
  • Drive morale and retention initiatives, fostering a positive and engaging team culture.
  • Track and analyze performance data to identify trends, opportunities, and areas for intervention.
  • Collaborate with leadership to refine processes, implement best practices, and support growth initiatives.

Requirements

  • Proven experience as a Supervisor or higher (Operations Manager+ background strongly preferred).
  • Strong leadership skills, with the ability to coach, mentor, and inspire diverse teams.
  • Excellent communication skills, both written and verbal, with confidence in client-facing interactions.
  • Skilled in data management, reporting, and performance analysis.
  • Experience in developing training materials, SOPs, and process documentation.
  • Demonstrated ability to build and maintain high team morale while driving retention.
  • Comfortable in fast-paced, evolving environments, with a problem-solving and proactive mindset.

Benefits

  • We offer health insurance for contractors
  • Holiday Extra Pay
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

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