Sales Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Booth and Partners Full time ₱350,000 - ₱600,000 per year

About the Client

Softchoice Corporation, a World Wide Technology company, is a software and cloud-focused IT solutions provider that equips people to be engaged, connected, and creative at work, and organizations to be agile, innovative, and secure by delivering AI-powered cloud and digital workplace solutions.

Through our mission, we unleash the potential in people and technology to unlock value for our customers as we guide them through their transformation journey with comprehensive end-to-end solutions.

The Impact You Will Have

As Account Management Sales Support, you will have the opportunity to shape your career and professional brand in the technology field. Starting with the meaningful networks and relationships you will build, this role will also expose you to a wide range of technologies and solutions.

Along with the solid foundation of a powerful corporate culture, you will be given opportunities to learn and grow while supporting a variety of diverse customer portfolios. This is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction through times of account team transition.

In the AMSS role, you will focus on supportive activities to help maintain and grow our existing relationships with our Commercial customers. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for future career growth.

Job Summary

To help set you up for success, we have built a 4-week training program, "Sales Academy".   This award-winning program was built with success in mind for our people.  You can anticipate a combination of eLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, and some of fun.

Our goal is to equip you with knowledge on our who we are, develop or sharpen your skills, meet other team members, learn about our technology partners and much more.

Requirements:

Experience

  • At least 1 to 3 years of customer service experience: such as B2B sales, retail, or account management.
  • Experience in the IT industry an asset.
  • Experience with understanding Microsoft licensing programs an asset.

Technical Skills

  • Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.
  • Experience in using enterprise-grade tools, such as PowerBI and Salesforce are asset.

Core Competencies

  • Analytical and strategic, finding unique approaches to solving problems.
  • Comfortable assisting with quotations, contracts, and post-sales support.
  • Passion for learning the ever-changing world of enterprise technology.
  • Ability to manage competing priorities from multiple stakeholders.
  • Not afraid to break ground on new relationships and overcome challenges with customers.
  • Proactively establish new relationships and adeptly navigate challenges with customers.

Work Conditions

  • Must be amenable to follow a USA or CAN holiday schedule.
  • Must be willing to work on a night shift schedule.

Benefits:

WHAT WE OFFER

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Work-from-home and hybrid work setup

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

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