Franchise Operations Coordinator

2 days ago

Sangandaan P, Philippines Lucky Boba Full time ₱900,000 - ₱1,200,000 per year

Job description:

Job Title:

Franchise Operations Coordinator

Job Discription

The Franchise Operations Coordinator serves as the key support role between the head office and franchise branches. This position ensures smooth daily operations, supports franchisees in compliance with brand standards, and assists management in monitoring overall business performance.

Key Responsibilities:

Franchise Coordination

  • Act as the main point of contact for franchise partners regarding operational concerns, inquiries, and updates.
  • Assist with the onboarding, orientation, and training of new franchisees and their staff.
  • Ensure franchise branches comply with company policies, brand guidelines, and standard operating procedures (SOPs).
  • Coordinate franchise-related communications, including promotions, announcements, and company initiatives.
  • Organize franchise meetings, training sessions, and periodic performance reviews.

Operations Assistance

  • Support day-to-day operational requirements of branches, including supply coordination, inventory monitoring, and logistics assistance.
  • Prepare and maintain operational records, reports, and branch performance summaries.
  • Assist in scheduling, monitoring compliance, and providing administrative support to the operations team.
  • Help resolve branch-level operational issues and escalate major concerns to management.
  • Coordinate with suppliers and internal departments to ensure smooth operations.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field
  • Prior experience in franchise support, operations, or administrative coordination is an advantage.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency in Microsoft Office/Google Workspace and basic reporting tools.
  • Ability to multitask, prioritize, and work under minimal supervision.

Core Competencies:

  • Customer Service Orientation
  • Attention to Detail & Compliance
  • Problem-Solving Skills
  • Team Collaboration
  • Adaptability & Initiative

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Paid training

Work Location: In person

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