Supervisor, IT Site Support

2 weeks ago

Dumaguete, Central Visayas, Philippines inspiro Full time ₱70,000 - ₱120,000 per year

Education:

Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

Must have:


• At least 3 years' work experience in Technical Support Field in a BPO setting


• At least 1 year experience in a supervisor role


• Experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements


• Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools


• Working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.


• Working knowledge in Network and System Administration


• Expertise in the installation of programs, including client programs (e.g., Installing and Configuring Windows 7 Client; or 70-270Configuring and Administering Windows XP Client; Managing and Maintaining a Windows Server 2003; or Implementing, Managing and Maintaining Windows Server 2003)

Preferred Certification/s:

  1. CompTIA IT Fundamentals (ITF+) Training and Certification

  2. CompTIA A+ Certification Training and Certification

  3. ITIL 4 Foundation Training and Certification

  4. ECQA Certified IT-System Support Engineer (ITSE) training and certification

  5. Modern Desktop Administrator Associate training and certification

  6. DevOps Fundamentals training and certification

  7. Other trainings and certifications related to existing systems, database, network, telecommunications and security techologies e.g. Windows Server 2012, 2016, 2019, Citrix, Dell EMC, Verint, Veeam, Nimble Storage, MS-SQL server, Synology, HP, Amazon Workmail, Office 365, Exchange Server, Skype of Business, MS Teams, AWS, GoDaddy, MS Azure, Nutanix, MS Hyper-V, VMWare, Dell EMC, Veeam, Nimble Storage, MS-SQL server, Synology, HP, cisco, solarwinds, F5 networks, GlobalProtect VPN, PaloAlto Networks, RSA SecureID, Avaya, Lgorithm, WebRTC, Genesys, Dinstar, Yeastar, Teltrac Communications, McAfee, Sophos Endpoint Protection, Sophos Intercept X, PaloAlto Traps Security Manager, Somansa DLP, Qualys, Firemon, Tripwire File Integrity Monitoring, Gemalto Tokens, Safeguard Enterprise Encryption

  • Workforce Supervisor

    7 days ago

    Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱35,000 - ₱400,000 per year

    Workforce Supervisor – BPO/Shared ServicesPhilippines | Shift: 2:00 PM – 11:00 PM₱35,000 + Night Differential + AllowancesAbout UsWe are a growing operations team supporting a 24/7 global business. We're looking for a Workforce Supervisor who can balance analytics, leadership, and crisis management to ensure service levels and employee well-being are...

  • Site Operations Coordinator

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeRemote Full time ₱600,000 - ₱1,058,000

    Job DescriptionThis role is responsible for delivering client-facing services as part of a remote site management service capability within a portfolio services centre. The service provides virtual and remote operational support and facilities coordination services for clients' sites and operations across a region.About the Role:Organize and provide vendors...

  • Leading Executive Assistant Team Supervisor

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeExecutive Full time ₱4,000 - ₱8,000

    Lead Executive Assistant Team SupervisorThis role involves leading, coaching and managing a remote Virtual Assistant team. As an Executive Team Supervisor, you will guide team members to reach their full potential in a collaborative environment.Key Responsibilities:Foster a positive work culture among team members, ensuring each individual understands their...

  • Remote Technical Support Representative Position

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCareer Full time ₱100,000 - ₱120,000

    Technical Support ProfessionalThis is a remote opportunity to provide technical assistance and support to clients across various industries. In this role, you will be the first point of contact for clients requiring technical support.Key Responsibilities:Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot...

  • manager, quality

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Qualfon Full time $70,000 - $120,000 per year

    Overview:Job Title: MANAGER, QUALITYResponsibilities:Main Objectives and Functions:1. Achieve center performance target on Quality metricIn-charge of the center's overall performance on Quality metricDesigns QA strategy with SOM/OM and Account Managers (remedial plan)Defines standards and establishes clearly defined quality methods for staffConducts Root...

  • Security Surveillance Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeSurveillance Full time ₱53,865 - ₱143,862

    Job Overview:This critical role plays a pivotal part in safeguarding assets, ensuring safety, and maintaining regulatory compliance across monitored properties.The Security Camera Monitor is responsible for overseeing live surveillance of all sites monitored by the organization. This includes proactive review of staff activity, clocking out employees who...

  • Technical Support Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeRemoteSupport Full time ₱50,000 - ₱100,000

    Technical Support RoleWe're seeking skilled and customer-focused individuals to provide technical assistance and troubleshooting support for a variety of clients across industries.This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and...

  • Senior Community Supervisor

    6 days ago

    Dumaguete, Central Visayas, Philippines beBeeCaseManagement Full time ₱1,000,000 - ₱1,200,000

    Job OverviewOur organization provides case management and individualized support to people in the community, focusing on protecting the community and reducing reoffending.This is an exciting opportunity to make a difference as a Senior Case Manager in our organization.The Senior Case Manager ensures high community safety through case management of adults...

  • Support Representative

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Technical Support Role OverviewThis is a technical support position in a contact center environment. The successful candidate will provide first-level support for technical issues and assist customers with troubleshooting, product setup, and technical inquiries across various platforms.Key Responsibilities:Respond to technical support calls, emails, or chats...

  • Support Agent

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeUserManagement Full time ₱2,400,000 - ₱3,200,000

    Job Title:User Management RepresentativeAbout the Role:The User Management Representative plays a pivotal role in delivering frontline user management and customer support. This position requires flexibility, problem-solving skills, and confidence in providing solutions to customer inquiries and complaints.Key Responsibilities:Process User Management/UMT...