Workforce Lead

2 hours ago

Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱480,000 - ₱600,000 per year

About Us

We are a growing operations team supporting a 24/7 global business. We're looking for a Workforce Supervisor who can balance analytics, leadership, and crisis management to ensure service levels and employee well-being are both achieved.

What You'll Do:

  • Lead schedulers and real-time analysts to ensure accurate workforce planning.
  • Monitor operations and respond to outages, absenteeism, and call spikes.
  • Drive forecast accuracy, reporting, and schedule adherence.
  • Ensure compliance with labor laws and scheduling best practices.
  • Coach and develop workforce staff to improve skills and performance.

Qualifications:

  • 3–5 years' experience in workforce management or scheduling.
  • 1–2 years' experience as a supervisor or lead in BPO/shared services.
  • Proficiency in Excel (pivot tables, formulas, macros).
  • Experience with WFM tools (NICE, Verint, Aspect, Genesys preferred).
  • Strong problem-solving and crisis management skills.

Why Work With Us?

Competitive salary with ND + allowances

Career growth in a supportive, dynamic environment

Opportunities to innovate and improve workforce processes

Clear day success milestones to set you up for impact

Schedule:

  • 8-hour shift (2:00 PM – 11:00 PM)
  • Night shift differential included
  • Overtime opportunities if required

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Can you start ASAP?
  • Can you work onsite?

Work Location: In person

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