online operations supervisor

4 hours ago

Ayala Alabang, National Capital Region, Philippines Fil Pacific Apparel Corporation Full time ₱30,000 - ₱60,000 per year

Job Summary

We are looking for an experienced and detail-oriented Online Operations Supervisor to manage and optimize our online sales operations across TikTok Shop, Lazada, and Shopee. The role oversees the end-to-end order fulfillment process, inventory synchronization, and team performance to ensure timely delivery, operational efficiency, and excellent customer experience.

Key Responsibilities

1. Order Fulfillment & Operations

  • Supervise the end-to-end fulfillment process for TikTok, Lazada, and Shopee orders.
  • Ensure timely order picking, packing, and dispatch according to SLA requirements.
  • Monitor order queues, cancellations, and returns; resolve issues promptly.
  • Coordinate with warehouse and courier teams for smooth delivery flow.

2. Inventory Management

  • Oversee daily stock levels and synchronize inventory across all marketplaces.
  • Conduct stock counts and reconcile discrepancies.
  • Coordinate with procurement and warehouse for restocking and forecasting.
  • Prevent stockouts, overselling, and inventory mismatches.

3. Platform Operations

  • Manage backend operations for TikTok Shop, Lazada, and Shopee.
  • Ensure accurate listings, pricing updates, and promotions.
  • Track performance metrics and maintain high fulfillment rates.
  • Coordinate with platform account managers for campaigns and optimization.

4. Team Supervision

  • Lead and train fulfillment associates, pickers, and packers.
  • Plan daily workload and monitor performance quality.
  • Implement SOPs and ensure compliance in all processes.
  • Conduct evaluations and provide coaching.

5. Process Improvement & Reporting

  • Monitor key KPIs and propose workflow improvements.
  • Prepare weekly/monthly reports for management review.
  • Collaborate with Marketing and Customer Service for seamless operations.

Qualifications

  • Bachelor's Degree in Business, Marketing, Supply Chain, or related field.
  • 2+ years experience in e-commerce or fulfillment operations.
  • Strong knowledge of TikTok Shop, Lazada, and Shopee Seller Centers.
  • Skilled in inventory control, order fulfillment, and data analysis.
  • Proficient in Excel, reporting tools, and e-commerce dashboards.
  • Strong leadership, problem-solving, and organizational skills

About the Company

Fil-Pacific Apparel Corporation is a well-established garment manufacturing company catering to both local and international clients. We specialize in high-quality apparel production, proudly serving global brands while ensuring consistent quality, efficiency, and innovation.

With over a decade of experience in the industry, Fil-Pacific continues to expand its reach through digital platforms and e-commerce initiatives, empowering local craftsmanship to compete in the global market.

Why Join Fil-Pacific?

  • Join a trusted and stable company in the apparel manufacturing industry.
  • Be part of a growing e-commerce division leading digital expansion.
  • Work with a collaborative and supportive team that values innovation and growth.
  • Competitive compensation package and opportunities for career development.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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