
CLAIMS MANAGER
3 days ago
About the role
We are seeking an experienced Claims Manager (Non-Life) to join our dynamic team at Manila Bankers Assurance in Makati City, Metro Manila. As the Claims Manager (Non-Life), you will play a crucial role in overseeing the efficient and accurate processing of claims for our non-life insurance business, contributing to the overall success and growth of the company.
What you'll be doing
- Manage the end-to-end claims process, ensuring timely and accurate resolution of claims
- Develop and implement effective claims handling procedures and strategies to optimise efficiency and customer satisfaction
- Analyse claims data and trends to identify areas for improvement and recommend process enhancements
- Liaise with various stakeholders, including policyholders, brokers, and third-party service providers, to facilitate seamless claims management
- Oversee the work of the claims team, providing guidance, training, and performance feedback to ensure high-quality service delivery
- Collaborate with the underwriting, actuarial, and legal teams to identify and mitigate potential risks and exposures
- Ensure compliance with all relevant insurance regulations and internal policies
- Contribute to the development and implementation of the company's claims management strategy
What we're looking for
- Minimum of 5 years of progressive experience in claims management within the non-life insurance industry
- Thorough understanding of insurance products, claims handling processes, and industry regulations
- Excellent problem-solving, analytical, and decision-making skills
- Strong interpersonal and communication skills, with the ability to effectively liaise with internal and external stakeholders
- Demonstrated leadership skills and the ability to manage and develop a team
- Proficiency in data analysis and the use of claims management systems
- Bachelor's degree in Insurance, Business, or a related field
- Relevant professional certifications (e.g., ACII, CPCU) would be an advantage
If you are ready to take on this challenging and rewarding role, we encourage you to apply now.
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