Head of Claims

5 hours ago

Makati City, National Capital Region, Philippines Philinsure Full time ₱2,000,000 - ₱2,500,000 per year

Job Title: Head of Claims Department

Objectives:

  • Lead and manage the end-to-end claims process to ensure timely, fair, and efficient resolution in line with target turnaround times.
  • Serve as the primary liaison between clients, adjusters, and insurance companies / representatives to ensure the necessary support is provided for effective claims settlement.
  • Develop and implement claims handling strategies that optimize outcomes and improve client satisfaction.
  • Collaborate with the Marketing team to identify business opportunities and expand services to existing clients through claims-related touchpoints.
  • Perform other duties and responsibilities as may be assigned by the immediate supervisor or authorized senior management.

Key Result Area: Claims Management

Key Outputs:

Efficient Claims Processing:

  • Ensure accurate assessment of all claims and that all viable options are pursued to secure payment from insurers.

Stakeholder Coordination:

  • Coordinate effectively with adjusters, and other service providers to support timely claims resolution.

Client Support:

  • Assist clients in completing claims requirements within agreed-upon turnaround times, ensuring a smooth process.

Claim Status Oversight:

  • Maintain full awareness of the status of all pending claims and clearly understand the next steps required.

Systematic Monitoring:

  • Ensure the claims monitoring system is regularly updated with real-time data for accurate reporting and analysis.

Escalation of Issues:

  • Promptly report any major or potentially problematic claims to Senior Management with a recommended course of action.

Stakeholder Engagement:

  • Conduct regular meetings with clients, adjusters, insurers, and internal teams to align on expectations and address issues.

Program Development:

  • Recommend and execute enhancements to the claims management program to improve process efficiency and client outcomes.

Client Communication:

  • Provide timely and transparent feedback to clients regarding the status and outcomes of their claims.

Lead Generation for Marketing:

  • Identify and relay potential business leads to the Marketing Department based on insights from client servicing activities.

Client Relationship Management:

  • Conduct regular check-ins with clients to assess satisfaction with the Claims team's performance and explore cross-selling opportunities.

Other Duties:

  • Fulfill additional responsibilities as may be assigned in support of departmental and organizational goals.

  • Claims Helpdesk Specialist

    1 week ago

    Makati City, National Capital Region, Philippines AIA Australia Full time ₱900,000 - ₱1,200,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

  • Head of Marketing

    1 week ago

    Makati City, National Capital Region, Philippines R2 Group of Exclusive Brands Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryR2 Group is a market leader in the beauty, wellness, and dining sectors, with a diverse portfolio of over 250 salons, spas, restaurants, and cafés nationwide. We're looking for an accomplished Head of Marketing to lead the strategic vision, brand stewardship, and growth agenda for our extensive portfolio. The ideal candidate will be a dynamic,...

  • Head of Legal Compliance

    1 week ago

    Makati City, National Capital Region, Philippines GoRocky Full time ₱4,500,000 - ₱7,000,000 per year

    Head of Legal, Compliance & Government AffairsGoRocky is seeking a senior lawyer to lead its legal, compliance, and government affairs functions. This role will serve as the company's in-house counsel, compliance head, and main liaison to government regulators and law firms. The candidate will handle both strategic legal work (contracts, governance,...

  • Catering Operations Head

    1 week ago

    Makati City, National Capital Region, Philippines The Moment Group of Restaurants Full time ₱1,200,000 - ₱3,600,000 per year

    Job Overview:The Moment Group is looking for an experienced and strategicCatering Headto lead and grow our catering operations. As the Catering Head, you will serve as theBusiness Unit Head, overseeing all aspects of the catering division's success. This includes monitoring and managing day-to-day operations, leading and developing human resources, and...

  • Application Development Team Lead/Head/Manager

    1 week ago

    Makati City, National Capital Region, Philippines OneSearch Incorporated Full time ₱2,400,000 - ₱3,000,000 per year

    Role Summary:The Applications Development Head/Manager/Lead will oversee the design, development, implementation and maintenance of business-critical applications for a non-life insurance company. This role ensures that application systems, regardless of technical stack, run smoothly.The incumbent will lead a team of developers and partner with business...

  • Partnerships and Resources Section Head

    5 hours ago

    Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱1,500,000 - ₱2,500,000 per year

    This position supports strategic partnerships and fundraising for CSR (Corporate Social Responsibility) projects while engaging stakeholders to sustain collaborations.QUALIFICATION:With 2+ years of experience in fundraising or marketing for social development, non profit and other similar organization.With 2+ years of experience in People Management / Lead...

  • Store Head

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Primer Group of Companies Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryA Store Head is primarily responsible for ensuring that store sales target is constantly achieved. Monitoring of the store's inventory and submission of timely merchandise replenishment requests are to be ensured to ensure proper stock levels are healthy weekly. They are expected to train and engage direct reports to hit sales targets, comply with...

  • Field Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines VelcoAsia Group of Companies Full time ₱240,000 - ₱420,000 per year

    We are looking for FRESH ENGINEERING GRADUATESTo be assigned as Insurance Claims EngineerHe/She will handle non-life insurance claimsGood computer skills in Word/ExcelWilling to travelPreference for those with insurance experienceExcellent communication skillsCommitment to exceptional serviceLocals only please for current visa purposes.Amenable to work in...

  • Residence Manager

    6 hours ago

    Makati City, National Capital Region, Philippines Australian Embassy Full time ₱600,000 - ₱900,000 per year

    The Australian Embassy Head of Mission (HOM) in the Philippines is seeking a highly skilled and professional individual to fill the position of HOM Domestic staff – Residence Manager at the HOM Residence.The Residence Manager is responsible for providing general liaison with the Embassy Administration Section to report on HOM Residence maintenance and...

  • Site Quantity Surveyor

    6 days ago

    Makati City, National Capital Region, Philippines Crimson Group Full time ₱240,000 - ₱360,000 per year

    The Site Quantity Surveyor is responsible for the processing of the billings to and claims against the Customer, the evaluation of the Subcontractor billings, and the monitoring of project costs against budget to ensure profitability of the project.Duties and ResponsibilitiesReview the purchase requests of the Operations Team against the Bill of Materials...