Senior Cisco Voice Engineer

2 days ago

Manila, National Capital Region, Philippines Capgemini Full time
Role Requirements

Required Technical Skills

Cisco Collaboration Suite: CUCM, Unity, UCCX, CER

Cisco IOS Voice Gateway configuration (SIP/MGCP/H.323)

PSTN Technologies: POTS, ISDN, PRI, SIP Trunks

Protocols: SIP, SCCP, MGCP, H.323, RTP

Session Border Controllers (SBCs)

Microsoft Teams Voice & Direct Routing

VTC Room Technologies: Cisco Webex Room Kits, MS Teams Rooms, Zoom Rooms, Poly/Logitech devices

Video Platform Admin Tools: Webex Control Hub, Teams Admin Center, Zoom Dashboard

Basic Networking: TCP/IP, QoS, DNS, DHCP, VLANs

Reporting Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Project, Visio

Preferred Qualifications

CCIE Collaboration (strongly preferred)

CCNA Collaboration or CCNA Routing & Switching

Microsoft Teams Voice or AVIXA CTS certification

Experience with SS7 signaling and protocol stacks

Familiarity with video monitoring tools like Vyopta, IR Collaborate, or Appspace

Key Responsibilities

Key Responsibilities

Voice & Collaboration (Core)

Design, configure, and maintain Cisco Unified Communications solutions, including: CUCM, CUC, CER, UCCX, Voice Gateways (MGCP/SIP/H.323), Cisco IOS voice configurations.

Manage and troubleshoot PSTN access including: POTS, E1, T1, ISDN, PRI, SIP trunks.

Configure and maintain Session Border Controllers (SBCs).

Integrate and support Microsoft Teams Voice including Direct Routing and SBC connectivity.

Collaborate with ISPs and telecom vendors for deployment, upgrades, and troubleshooting.

VTC (Video Teleconferencing) & Telepresence

Deploy, support, and optimize Video Conferencing Rooms (VTC) and Telepresence systems.

Configure and troubleshoot video collaboration platforms, including: Microsoft Teams Rooms (MTR), Cisco Webex / Webex Calling, Zoom Rooms, Google Meet Hardware.

Oversee interoperability and integration between platforms.

Ensure video solutions are scalable, secure, and high-performance.

Manage monitoring and alerting tools for VTC rooms (hardware status, call quality, usage reports).

General Duties

Participate in project planning and implementation for unified communications.

Troubleshoot escalated incidents across voice and video systems.

Maintain detailed documentation (call flows, architecture diagrams, SOPs).

Provide Tier 3 support and mentor junior engineers.

Participate in a rotational on-call support schedule.


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