Voice NOC Engineer

2 days ago

Manila, National Capital Region, Philippines hktservice Full time

Job Description: VOICE NOC ENGINEER:



Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global networks.



Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns.



Voice NOC Engineer is assigned in the Voice Network Operations Centre (NOC).



Primary duties are as follows:



∙ Handles customer trouble tickets, and performs first line support and troubleshooting.



∙ Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.



∙ Properly documents, tracks, and updates customers fault ticket status in timely manner.



∙ Share voice traffic statistics, and collaborate to internal Voice Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers.



∙ Cater carrier test requests from internal Voice Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False Answer Supervision (FAS) and other voice quality issues are checked.



∙ Perform proactive measures and system health and alarm checking for mobile and core voice networks.



∙ Submit and document daily routine system utilization reports.



∙ Assist supervisors to develop operational procedures related to NOC organization functions.

∙ Support customized voice and mobility networks daily operation and maintenance.



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