Network Engineer

3 days ago

Manila, National Capital Region, Philippines Intelletrace Full time $40,000 - $80,000 per year

About Us:

Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at

Candidate Location:

Philippines, preferably in Metro Manila.

Responsibilities:

As a Tier 2 NOC Engineer, your role involves handling escalated network issues and providing

advanced technical support.

Your responsibilities include:

  • Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems.
  • Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols.
  • Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions.
  • Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines.
  • Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues.
  • Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes.
  • Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets.
  • Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation.
  • Network Maintenance: Attend network maintenance activities during or off business hours as required.

Qualifications:

  • Bachelor's Degree
    in Information Technology, Computer Science, or a related field.
  • Minimum of 4 years of relevant experience
    in network engineering or a similar technical role.
  • Strong hands-on experience in configuring, managing, and troubleshooting FortiGate firewalls
    , including VPNs, policies, SD-WAN, routing, and security profiles.
  • Proficiency in
    LAN/WAN networking concepts
    , including routing, switching, VLANs, and network segmentation.
  • Experience with
    Cisco networking technologies
    (routers, switches, and firewalls) is an advantage.
  • Hold
    industry certifications
    such as
    Fortinet NSE 4 or higher
    and/or
    Cisco CCNP
    .
  • Excellent
    communication and documentation skills
    , with the ability to collaborate effectively with internal teams, customers, and vendors.
  • Demonstrated
    commitment to continuous learning
    and staying current with the latest network security and infrastructure technologies.

Requirements:

  • Availability for night shifts.
  • Reliable home internet connection and a quiet work environment.

Salary and Benefits:

  • Highly competitive salary and benefits package based on experience and qualifications.
  • Permanent Work-From-Home arrangement.
  • Internet and Mobile Allowance.

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