Senior Cisco Voice Engineer

2 days ago

Manila, National Capital Region, Philippines TALENTMATE Full time

Job Description
Role Requirements

Required Technical Skills

  • Cisco Collaboration Suite: CUCM, Unity, UCCX, CER
  • Cisco IOS Voice Gateway configuration (SIP/MGCP/H.323)
  • PSTN Technologies: POTS, ISDN, PRI, SIP Trunks
  • Protocols: SIP, SCCP, MGCP, H.323, RTP
  • Session Border Controllers (SBCs)
  • Microsoft Teams Voice & Direct Routing
  • VTC Room Technologies: Cisco Webex Room Kits, MS Teams Rooms, Zoom Rooms, Poly/Logitech devices
  • Video Platform Admin Tools: Webex Control Hub, Teams Admin Center, Zoom Dashboard
  • Basic Networking: TCP/IP, QoS, DNS, DHCP, VLANs
  • Reporting Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Project, Visio

Preferred Qualifications

  • CCIE Collaboration (strongly preferred)
  • CCNA Collaboration or CCNA Routing & Switching
  • Microsoft Teams Voice or AVIXA CTS certification
  • Experience with SS7 signaling and protocol stacks
  • Familiarity with video monitoring tools like Vyopta, IR Collaborate, or Appspace

Key Responsibilities

Key Responsibilities
Voice & Collaboration (Core)

  • Design, configure, and maintain Cisco Unified Communications solutions, including: CUCM, CUC, CER, UCCX, Voice Gateways (MGCP/SIP/H.323), Cisco IOS voice configurations.
  • Manage and troubleshoot PSTN access including: POTS, E1, T1, ISDN, PRI, SIP trunks.
  • Configure and maintain Session Border Controllers (SBCs).
  • Integrate and support Microsoft Teams Voice including Direct Routing and SBC connectivity.
  • Collaborate with ISPs and telecom vendors for deployment, upgrades, and troubleshooting.
  • VTC (Video Teleconferencing) & Telepresence
  • Deploy, support, and optimize Video Conferencing Rooms (VTC) and Telepresence systems.
  • Configure and troubleshoot video collaboration platforms, including: Microsoft Teams Rooms (MTR), Cisco Webex / Webex Calling, Zoom Rooms, Google Meet Hardware.
  • Oversee interoperability and integration between platforms.
  • Ensure video solutions are scalable, secure, and high-performance.
  • Manage monitoring and alerting tools for VTC rooms (hardware status, call quality, usage reports).

General Duties

  • Participate in project planning and implementation for unified communications.
  • Troubleshoot escalated incidents across voice and video systems.
  • Maintain detailed documentation (call flows, architecture diagrams, SOPs).
  • Provide Tier 3 support and mentor junior engineers.
  • Participate in a rotational on-call support schedule.

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: Job Function: Engineering Company Industry/

Sector: IT Services and IT Consulting

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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