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Senior Support Engineer

3 weeks ago

Manila, National Capital Region, Philippines TTEC Digital Full time

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are looking for an experienced
Senior Cisco UCCE Support Engineer
experience to join our Contact Center Managed Services team. In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you

What You'll Be Doing

  • Design and deploy IP-IVR and CVP/AVP applications.
  • Manage and troubleshoot Cisco Dialer and Acqueon LCM platforms.
  • Intake, validate, and manage outbound campaign requests from business units.
  • Perform break-fix activities for Cisco Dialer and Acqueon LCM environments.
  • Collaborate with business teams to gather and confirm campaign requirements.
  • Provide client-facing support with clear verbal and written communication.

What Skills You Will Bring

  • 3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
  • IP-IVR integration design or deployment
  • CVP application deployment experience
  • Cisco IP Dialer, Email Manager, and Unity experience is a plus
  • Cisco dialer and Acqueon LCM knowledge
  • Manage intake requests from business units for all outbound campaigns.
  • Validate requirements with business teams based on intake requests.
  • Cisco dialer and Acqueon LCM break-fix
  • Strong client-facing skills along with strong verbal and written communication skills.
  • Bachelor's degree in engineering or similar field and/or equivalent work experience.

About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.