Service Desk Transformation Consultant
5 days ago
About the Company
WE'RE HIRING: Service Desk Transformation Consultant Eastwood, Libis, QC | Hybrid (3 days onsite, 2 days WFH)
About the Role
We're looking for a dynamic and experienced Service Desk Transformation Consultant to join our growing team
Responsibilities
- 6–8 years of solid experience in IT Service Desk
- Strong background in service transformation and solutions design
- Must have consulting and automation experience
- Presales / solutioning experience is a plus
- Exposure to GenAI, Machine Learning, NLP, and other AI frameworks is highly preferred
- Able to partner with cross-functional teams and simplify technical concepts for non-technical stakeholders
- Flexible with work hours
Qualifications
- Bachelor's degree in an IT-related field
Required Skills
- Strong background in service transformation and solutions design
- Consulting and automation experience
- Ability to partner with cross-functional teams
Preferred Skills
- Presales / solutioning experience
- Exposure to GenAI, Machine Learning, NLP, and other AI frameworks
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