Service Desk Transformation Consultant

5 days ago


Quezon City, National Capital Region, Philippines Nezda Global Full time ₱500,000 - ₱1,500,000 per year

About the Company

WE'RE HIRING: Service Desk Transformation Consultant Eastwood, Libis, QC | Hybrid (3 days onsite, 2 days WFH)

About the Role

We're looking for a dynamic and experienced Service Desk Transformation Consultant to join our growing team

Responsibilities

  • 6–8 years of solid experience in IT Service Desk
  • Strong background in service transformation and solutions design
  • Must have consulting and automation experience
  • Presales / solutioning experience is a plus
  • Exposure to GenAI, Machine Learning, NLP, and other AI frameworks is highly preferred
  • Able to partner with cross-functional teams and simplify technical concepts for non-technical stakeholders
  • Flexible with work hours

Qualifications

  • Bachelor's degree in an IT-related field

Required Skills

  • Strong background in service transformation and solutions design
  • Consulting and automation experience
  • Ability to partner with cross-functional teams

Preferred Skills

  • Presales / solutioning experience
  • Exposure to GenAI, Machine Learning, NLP, and other AI frameworks


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