Service Desk Transformation Consultant, Hybrid

2 hours ago


Quezon City, National Capital Region, Philippines BRISolutions Human Resource Inc Full time ₱1,200,000 - ₱2,500,000 per year

Career Opportunity: Service Desk Transformation Consultant, Hybrid

Qualifications:

  • Bachelor's Degree in IT or a related field
  • At least 6 to 8 years of experience in IT Service Desk
  • Strong background in service desk transformation and solutioning
  • Prior experience in consulting and automation (required)
  • Presales/solution experience (advantage)
  • Experience with GenAI, Machine Learning, NLP, and AI frameworks (preferred)
  • Ability to communicate technical/AI concepts to non-technical stakeholders
  • Strong collaboration skills with cross-functional teams
  • Flexible work hours; hybrid setup depending on business needs

Key Responsibilities:

  • Lead service desk transformation and automation initiatives
  • Develop and propose effective solutions for service desk improvement and optimization
  • Collaborate with cross-functional teams and present transformation strategies to stakeholders
  • Leverage AI/ML/NLP tools to enhance service desk performance and customer experience
ServiceDeskTransformation #TransformationConsultant #ITServiceDesk #AutomationExpert #AIConsulting #GenAI #TechCareersPH #EastwoodJobs #BPOCareers #ConsultingJobsPH #NowHiringPH #HybridWorkPH

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Paid training
  • Promotion to permanent employee

Work Location: In person



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