Service Desk Trainer

2 days ago

Quezon City, National Capital Region, Philippines Arbeit Consultancy, Inc. Full time

Key Responsibilities

  • Develop and manage training programs for assigned Lines of Business (LOB).
  • Lead end-to-end New Hire Training and floor training based on TNI.
  • Track and improve post-training effectiveness and performance.
  • Coach and manage trainers; conduct audits and provide feedback.
  • Manage knowledge assessments, SOPs, and training documentation.
  • Support Service Desk transitions, including knowledge transfer and KM processes.
  • Participate in client calls and represent training initiatives.
  • Contribute to process improvements, projects, and cost optimization.
  • Handle ad-hoc training requests across multiple accounts.

Qualifications

  • Bachelor's degree holder.
  • 6–8 years of training experience, with at least 4 years supporting Service Desk accounts.
  • Proven experience handling end-to-end New Hire Training.
  • Experience presenting training initiatives during client calls and SD transitions.
  • Strong understanding of training methodologies and effectiveness metrics.
  • Experience managing large-scale ramp-ups across multiple locations.
  • Experience leading or supporting teams of trainers (preferred).
  • Train-the-Trainer or Master Trainer certification is an advantage.
  • Willing to work onsite in Eastwood and flexible for a 24x7 environment.

Job Type: Full-time

Application Question(s):

  • What's your expected monthly salary?

Experience:

  • Service Desk: 4 years (Required)
  • Trainer: 1 year (Preferred)

Work Location: In person

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