Service Desk Engineer

18 hours ago

Makati City, National Capital Region, Philippines EPS Staffing Service Group Inc Full time

Work Arrangement: Consultant Arrangement; Work Setup: Fully Remote

Work Schedule: Flexible work, including a 4-day work week (AEST time zone)

Summary:

  • Our client, a leading Microsoft consultancy and Managed Services Provider delivering outstanding cloud and infrastructure solutions to businesses and organisations across Australia, is seeking a Level 3 Microsoft Service Desk Engineer role. In this role, you will deliver exceptional customer service. This role is suited for an experienced L3 Service Desk Engineer or Technical Support Engineer looking to also complete some project delivery work and develop into a Microsoft Project Engineer.

Key Qualifications:

  • Previous experience in an MSP is highly desirable.
  • At least 3+ years in a client-facing role.
  • Must have 5+ years' experience as a Service Desk or Technical Support Engineer supporting global clients.
  • 5+ years' experience in the IT infrastructure or cloud industry.
  • Multiple current Microsoft 365 or Azure certifications.

Technical skills and experience: (You have recent experience troubleshooting and administering the following technologies)

  • Microsoft 365 user management, including SharePoint and Teams.
  • Microsoft Active Directory and Azure Active Directory.
  • Azure Virtual Desktop.
  • Microsoft Intune and Endpoint Manager.
  • Windows server infrastructure.
  • Experience in delivering Microsoft-based projects is desirable.
  • Networking/SD-WAN experience is desirable.
  • Microsoft Power Automate and PowerShell scripting are desirable.

Key Responsibilities:

  • First line and L3 escalated technical support (via telephone and email).
  • Helpdesk ticket queue SLA management.
  • Create customer walkthrough guides and internal Knowledge base articles.
  • Microsoft 365 user management, including Intune, Microsoft Security hardening, SharePoint & Teams administration.
  • Troubleshooting & provisioning computers and network devices.
  • Server Management and troubleshooting.
  • Microsoft Azure and Azure Virtual Desktop management and troubleshooting.
  • Patching & Backup management and troubleshooting.
  • Some project-based work.
  • Leverage automation to optimise recurring operational tasks.
  • Critical incident response and contribution to post-incident reports.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Flexible schedule
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Asking salary:

Experience:

  • L3 Service Desk Engineer : 6 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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