Service Desk Transformation Consultant- Quezon City

5 days ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year


We're Hiring: Service Desk Transformation Consultant


Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Day 1 HMO, Phone Allowance, Data Allowance, Leave Credits


Your Day-to-Day

  • Support development teams with functional input and use cases
  • Create As-Is and To-Be workflows
  • Prepare sales proposals and respond to RFPs
  • Deliver product demos and presentations
  • Build custom demos and Proof of Concepts (POCs)
  • Compare and position products against competitors
  • Design and implement AI solutions for automation
  • Collaborate with AI experts and evaluate model performance


What We're Looking For

  • ITIL Practitioner with experience in project management and technology deployment
  • Strong understanding of ITSM tools and frameworks
  • Excellent presentation and commercial skills
  • Proficient in Generative AI, Machine Learning, and Natural Language Processing technologies
  • Effective in cross-functional collaboration and communication
  • Willing to work in Eastwood, Libis QC
  • Hybrid work setup based on business needs
  • Flexible working hours
  • Bachelor's degree in IT or a related field


Work Setup

Location: Lahug, Quezon City, National Capital Region, Philippines (On-site)

Shift: Shifting schedule (On-site)


About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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