Service Desk Transformation Consultant- Quezon City

2 hours ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year


We're Hiring: Service Desk Transformation Consultant


Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.


Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Day 1 HMO, Phone Allowance, Data Allowance, Leave Credits


Your Day-to-Day

  • Support development teams with functional input and use cases
  • Create As-Is and To-Be workflows
  • Prepare sales proposals and respond to RFPs
  • Deliver product demos and presentations
  • Build custom demos and Proof of Concepts (POCs)
  • Compare and position products against competitors
  • Design and implement AI solutions for automation
  • Collaborate with AI experts and evaluate model performance


What We're Looking For

  • ITIL Practitioner with experience in project management and technology deployment
  • Strong understanding of ITSM tools and frameworks
  • Excellent presentation and commercial skills
  • Proficient in Generative AI, Machine Learning, and Natural Language Processing technologies
  • Effective in cross-functional collaboration and communication
  • Willing to work in Eastwood, Libis QC
  • Hybrid work setup based on business needs
  • Flexible working hours
  • Bachelor's degree in IT or a related field


Work Setup

Location: Lahug, Quezon City, National Capital Region, Philippines (On-site)

Shift: Shifting schedule (On-site)


About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.


Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

  • Service Desk Transformation Consultant, Hybrid

    3 hours ago

    Quezon City, National Capital Region, Philippines BRISolutions Human Resource Inc Full time ₱1,200,000 - ₱2,500,000 per year

    Career Opportunity: Service Desk Transformation Consultant, HybridQualifications:Bachelor's Degree in IT or a related fieldAt least 6 to 8 years of experience in IT Service DeskStrong background in service desk transformation and solutioningPrior experience in consulting and automation (required)Presales/solution experience (advantage)Experience with GenAI,...

  • it service desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: November 7 or November 14, 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and...

  • IT Service Desk Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines b74b7d2a-cbcf-4035-b4d1-5ff48af0aaab Full time ₱26,000 per year

    IT Service Desk Associate Onsite – Centris, Quezon Ave., Quezon City US Business Hours Can Start ASAPJob SummaryThe IT Service Desk Associate will serve as the first point of contact for clients requiring technical assistance. The role involves troubleshooting hardware, software, and network concerns, ensuring timely and effective resolution while...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱350,000 - ₱400,000 per year

    Job Title: IT Service Desk with SIGN ON BONUS100% OnsiteLocation: Quezon CityShifting ScheduleQualifications:with international account experience for 3yrsGood Communication Skillswith Voice account experienceJob Type: Full-timePay: Php35, Php40,000.00 per monthWork Location: In person

  • it service desk

    4 hours ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 - ₱60,000 per year

    URGENT HIRING FOR IT SERVICE DESK VIRTUAL INTERVIEW PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:ETON CENTRIS, QUEZON CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.Log all calls in the Service Desk ticketing tools...

  • IT Service Desk Specialist

    2 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱456,000 per year

    IT SERVICE DESK – HIRING NOWLocation: Eton Centris, Quezon CityQUALIFICATIONS:At least HS/SHS Graduate3+ years IT Service Desk experience in a BPO Voice International AccountHands-on experience with ServiceNow, Active Directory, and TroubleshootingCan start ASAPOFFER / PERKS:Up to ₱38,000 Basic Salary₱2,400 Non-Taxable Allowance₱25,000 Sign-On...

  • front office associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines HAROLDS HOTEL QUEZON CITY Full time ₱150,000 - ₱250,000 per year

    A Front Office Associate is a professional typically found in hospitality, corporate, or service-based industries. Their primary role is to manage front-desk operations and be the first point of contact for clients, guests, or visitors.Key Responsibilities:Greet and welcome guests or clients in a friendly and professional manner.Handle check-in/check-out...

  • IT Service Desk Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱480,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: October 2025Site: Centris, Quezon CityPerks and BenefitsEARN up to 38,000 basic plus 2,400 Non Taxable Allowance( Depends on Previous salary and experiences) Must...

  • Office Aide Contract of Service I Admitting Section

    4 hours ago

    Quezon City, National Capital Region, Philippines Quezon City Local Government Full time ₱16,000 - ₱24,000 per year

    Checks patients Philhealth eligibility.Receives incoming calls & transfer local calls to different department.Processes patient's ledger and admission & discharged record.Voice paging.Interviews the Emergency Room patient/patient companion to obtain good information.Issues patient I.D. with assigned Health Record Number to patient.Processes Emergency Room...

  • Front Office Associate

    2 weeks ago

    Quezon City, National Capital Region, Philippines Harolds Evotel Quezon City Full time ₱150,000 - ₱250,000 per year

    Minimum Qualifications:Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalentWith experience is Front Desk in hotel industryKnowledge in Opera systemAble to do MultitaskingMust be Courteous and TactfulMust keep a high standard or personal hygiene and appearanceMust be able to perform physical...