Technical Support Representative
20 hours ago
ob Overview
Join our AIHelpdesk team and provide world-class technical support for cutting-edge software solutions. You'll troubleshoot issues, assist clients via multiple channels, and ensure seamless product experiences.
Salary
- Php 23, this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account-specific incentives, etc.)
Perks
- Free daily meals
- Wellness programs
- Paid time off
- Continuous professional development
- Comprehensive health coverage (HMO and Life Insurance)
- Office locations: KSS Building Buhangin and Aeon Towers, Bajada, Davao City
Key Responsibilities
- Provide technical support via email, chat, and phone on a 24/7 rotational basis
- Investigate and resolve software issues using configuration screens and basic SQL queries
- Document and escalate complex issues to higher-level teams
- Collaborate with peers for smooth shift handovers
- Support existing and future products, including MSuite, Docsila, and Telena
- Maintain accurate records of customer interactions
Work Schedule
- Morning Shift; Mid Shift; Graveyard Shift
Ideal Candidate
- Strong English communication skills (verbal and written)
- Basic knowledge of SQL (required)
- Experience in technical support or IT helpdesk roles
- Ability to troubleshoot software issues and adapt to new technologies
- Detail-oriented with excellent problem-solving skills
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