CSR - Technical Payroll Support

2 days ago

Davao City, Davao, Philippines Focusinc Group Corp. Full time ₱900,000 - ₱1,200,000 per year

About the Role

We are looking for a Customer Service Representative with a strong technical background to support a growing HR tech company specializing in Timekeeping, Payroll, and HR solutions. In this role, you'll provide front-line support for clients, ensuring accurate and timely payroll processing while assisting users in navigating and configuring the software to meet their needs.

Key Responsibilities

  • Act as the first point of contact for customer inquiries via phone, email, and live chat
  • Provide step-by-step guidance to clients, ensuring proper software configuration based on their business needs
  • Investigate and troubleshoot technical or configuration-related issues
  • Escalate unresolved technical concerns to the next support tier when necessary
  • Deliver high-quality, empathetic service to maintain client satisfaction
  • Accurately log customer interactions and solutions using CRM tools like Salesforce
  • Collaborate with peers to resolve complex or escalated cases
  • Remain flexible and ready to assist with high-priority tasks or role shifts during peak hours
  • Continuously develop product knowledge through on-the-job training
  • Support other related tasks as assigned by your immediate supervisor

What You'll Bring

  • Bachelor's degree in any relevant field
  • At least 6 months of customer service experience, with a strong emphasis on technical or system-related support
  • Prior exposure to HRIS, payroll systems, or timekeeping tools is highly advantageous
  • Comfortable navigating different software systems; strong tech-savvy mindset
  • Able to handle multiple tasks efficiently and adapt to changing priorities
  • Excellent verbal and written communication skills in English
  • Strong analytical and problem-solving capabilities
  • Team-oriented mindset with a proactive and supportive attitude
  • Must be open to working onsite during graveyard shifts
  • A positive personality and a willingness to grow in a fast-paced environment

  • CSR – Technical Support

    3 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱200,000 - ₱300,000 per year

    Join our growing Telco Technical Support team in Davao As a Customer Service Representative, you'll be the first point of contact for customers needing assistance with their telecom services. You will handle troubleshooting, service inquiries, and provide accurate solutions to ensure every customer enjoys seamless connectivity.In this role, you will assist...

  • We are Hiring for CSR Position

    3 days ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Join Our Growing Team in DavaoWe are excited to announce new opportunities for Customer Service Representatives (CSRs) to support our new Telco accounts at our Davao site. As a CSR, you will handle inbound calls, respond to customer inquiries, and provide support related to telecommunications services such as billing, network issues, account updates, and...

  • Payroll Specialist

    2 days ago

    Davao City, Davao, Philippines IDS MEDICAL SYSTEMS Full time ₱600,000 - ₱1,200,000 per year

    Date: 2 Oct 2025Location: NCR Central, PH, 1502Company: idsMEDWe are seeking a meticulous and detail-oriented Payroll Specialist to join our team. The ideal candidate will have extensive experience in payroll processing, annualization, government loan payments, posting, and a strong understanding of payroll systems. As a Payroll Specialist, you will ensure...

  • we're hiring looking for csr

    1 week ago

    Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    We are hiring Customer Service Representatives to join our Davao team As a CSR, you will be the first point of contact for customers, assisting them with inquiries, resolving concerns, and providing excellent support through phone, email, or chat. You will handle customer accounts, process requests, and ensure each interaction leaves a positive...

  • Payroll Administrator

    4 days ago

    Davao City, Davao, Philippines SPlace Full time ₱1,920,000 - ₱3,360,000 per year

    We are seeking an experienced Payroll Administrator & Bookkeeper based overseas to provide comprehensive payroll and bookkeeping services for our UK clients. This fully remote role requires solid knowledge of UK payroll, taxes, and bookkeeping standards, plus the ability to liaise professionally with UK-based management and employees. There is potential for...

  • Customer Support Representatives

    3 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    OverviewMassive hiring for a talented Telco Billing Account Customer Support Representatives (CSRs) to join our growing team in Davao City, Davao del Sur. As a CSR, you will be the face of our client's brand, providing exceptional customer service and support to telecommunications customers. This is a full-time position with opportunities for career...

  • hr payroll/generalist

    3 days ago

    Davao City, Davao, Philippines WRN Health Incorporated Full time ₱900,000 - ₱1,200,000 per year

    QUALIFICATION:Bachelor's Degree in psychology, Human Resources, or any related field.Minimum of -3 years of experience in HR payroll or HR functions.Excellent Communication Skills, highly organized, and able to multitask.Excellent use of the Manual Payroll system or HRISJOB RESPONSIBILITIES:Ensure the timeliness of payroll processing, including calculating...

  • E-commerce CSR

    2 days ago

    Davao City, Davao, Philippines Remote VA Full time ₱250,000 - ₱500,000 per year

    Job Title: E-commerce

  • Technical Support Representative

    3 days ago

    Davao City, Davao, Philippines AspiraGlobal Full time ₱216,000 - ₱276,000 per year

    Important: To proceed to the next stage of the application process, all candidates must complete the form below. Applications without a completed form will not be considered.We appreciate your cooperation — this step ensures a smooth and fair review of your application.Overview:We are seeking Technical Support Representatives to assist customers with...

  • Technical Support Representative

    3 days ago

    Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time ₱600,000 - ₱1,200,000 per year

    We are looking for a Technical Support Representative to provide assistance to customers using our e-commerce platforms. In this role, you will help customers via phone, email, and chat, ensuring smooth and trouble-free use of our online ordering systems and services.You will serve as the first point of contact for technical issues, helping to identify,...