Telco Tech Support Representative

2 hours ago


Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

We are hiring Telco Technical Support Representatives for our Davao site. The role involves assisting customers with internet, mobile, and network-related concerns, as well as handling basic billing inquiries and supporting sales questions. Billing or sales experience is an advantage. Strong communication skills and professionalism are required.

Responsibilities:

  • Provide technical support for internet, mobile, and cable services
  • Troubleshoot connectivity and device issues with customers
  • Manage billing inquiries, payments, adjustments, and account questions
  • Assist with plan upgrades, service add-ons, and other sales-related inquiries
  • Record and update customer interactions accurately in the system
  • Maintain excellent customer service in a fast-paced environment
  • Escalate complex or unresolved issues when necessary

Qualifications:

  • HS/SHS Graduate
  • Billing & sales experience is a plus
  • Excellent communication and problem-solving skills
  • Tech-savvy and able to multitask
  • Willing to work on shifting schedules at the Davao site

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