Technical Support Representative

18 hours ago


Davao City, Davao, Philippines Flatworld Solutions Philippines Full time ₱360,000 - ₱540,000 per year

Job Overview

Join our AIHelpdesk team and provide world-class technical support for cutting-edge software solutions. You'll troubleshoot issues, assist clients via multiple channels, and ensure seamless product experiences.

Salary

  • Php 23, this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account-specific incentives, etc.)

Perks

  • Free daily meals
  • Wellness programs
  • Paid time off
  • Continuous professional development
  • Comprehensive health coverage (HMO and Life Insurance)
  • Office locations: KSS Building Buhangin and Aeon Towers, Bajada, Davao City

Key Responsibilities

  • Provide technical support via email, chat, and phone on a 24/7 rotational basis
  • Investigate and resolve software issues using configuration screens and basic SQL queries
  • Document and escalate complex issues to higher-level teams
  • Collaborate with peers for smooth shift handovers
  • Support existing and future products, including MSuite, Docsila, and Telena
  • Maintain accurate records of customer interactions

Work Schedule

  • Morning Shift; Mid Shift; Graveyard Shift

Ideal Candidate

  • Strong English communication skills (verbal and written)
  • Basic knowledge of SQL (required)
  • Experience in technical support or IT helpdesk roles
  • Ability to troubleshoot software issues and adapt to new technologies
  • Detail-oriented with excellent problem-solving skills

Job Type: Full-time

Pay: From Php23,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Staff meals provided

Work Location: In person



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