HR Helpdesk

5 hours ago


Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱250,000 - ₱550,000 per year

Key Responsibilities:

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with a mandated level of accuracy with focus on first time closure.

Knowledge and Experience

International voice process experience

US voice process experience

Experience in International HR Helpdesk

Understanding of various processes of core HR Operations

Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy

Understanding of Service level agreements

Understanding of the Telephony tools e.g. Avaya

Job Type: Full-time

Pay: Php25, Php55,000.00 per month

Application Question(s):

  • What is your email add?

Experience:

  • International voice process: 1 year (Preferred)
  • International HR Helpdesk System: 1 year (Preferred)

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