HR Helpdesk
4 days ago
Key Responsibilities:
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with a mandated level of accuracy with focus on first time closure.
Knowledge and Experience
International voice process experience
US voice process experience
Experience in International HR Helpdesk
Understanding of various processes of core HR Operations
Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Remedy
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya
Job Type: Full-time
Pay: Php25, Php55,000.00 per month
Application Question(s):
- What is your email add?
Experience:
- International voice process: 1 year (Preferred)
- International HR Helpdesk System: 1 year (Preferred)
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