HR Shared Services Specialist

1 week ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

Job Description

We are looking for an Offshore HR Shared Services Specialist to join our team. As an Offshore HR Shared Services Specialist, you are the primary point of contact for employees with queries on various HR-related matters.

Responsibilities:

  • Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.
  • Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS ticketing system, ensuring all cases are handled efficiently, with clear documentation and timely follow-up.
  • System Troubleshooting: Provide support for issues related to HR systems (e.g., HRIS, time-tracking software, payroll system) and assist employees with technical issues, such as login problems or system navigation.
  • Policy & Benefits Guidance: Offer basic guidance on HR policies, benefits enrollment, leave of absence processes, and other employee programs. Ensure employees understand processes and are directed to the right resources.
  • Employee Documentation Support: Assist with employee record management, including ensuring proper documentation for requests like benefits changes, status updates, and personal data updates.
  • Communication: Regularly communicate with employees through phone, email, or chat to resolve queries. Maintain a positive and helpful demeanor while managing multiple inquiries in a timely manner.
  • Reporting and Analytics: Track common issues and trends in helpdesk requests and generate reports to identify opportunities for process improvement. Provide feedback to HR teams on recurring issues and potential system or policy improvements.
  • Knowledge Base Maintenance: Contribute to maintaining and updating the HR helpdesk knowledge base with FAQs, troubleshooting tips, and other helpful resources to empower employees and improve self-service options.

Requirements:

  • At least 1 year of experience in Offshore HR Shared Services
  • Experience in offshore HR facets is an advantage, (HR Data Management, HR Onboarding, HR Learning & Development, HR RPO Talent Acquisition, etc.,)
  • Excellent written and verbal communication skills
  • Exceptional attention to detail, especially when working with data and producing packs for senior stakeholders Proficient with Microsoft Applications and able to quickly learn new systems and technology as required

Working Conditions:

  • Full-time position.
  • Working Schedule: 9AM to 9PM Eastern Time (Graveyard or nightshift in the Philippines) Monday to Friday.
  • Flexibility may be required during peak times. Shifting Schedule and Primarily office based

Job Type: Full-time

Pay: Up to Php55,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • TOR/Diploma Ready?
  • Current and Expected Salary
  • Notice Period:

Education:

  • Bachelor's (Preferred)

Experience:

  • Human resources: 1 year (Preferred)
  • HR shared services: 1 year (Preferred)

Work Location: In person

  • HR Shared Services Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Analog Devices Gen. Trias, Inc. Full time ₱400,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR...

  • HR Shared Services Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Analog Devices Full time ₱300,000 - ₱900,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR...

  • HR Shared Services Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Analog Devices Full time ₱400,000 - ₱600,000 per year

    Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...

  • HR Shared Services Supervisor

    3 days ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱2,000,000 - ₱2,500,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt AskHR in Medtronic, our goal is to provide best-in-class employee experience, providing a standard...

  • HR Shared Services Supervisor

    3 days ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱1,200,000 - ₱2,400,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt AskHR in Medtronic, our goal is to provide best-in-class employee experience, providing a standard...

  • HR Shared Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱55,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • HR Shared Services Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time ₱1,500,000 - ₱2,500,000 per year

    This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support US stakeholders and clients.Description of ResponsibilitiesProvide data-driven...

  • HR Shared Services Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support US stakeholders and clients.Description of ResponsibilitiesProvide data-driven...

  • HR Shared Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱350,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • HR Administrator, Shared Services

    2 weeks ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job OverviewAs an HR Administrator, Shared Services, you will assist the HR team in providing and managing HR support service to the Corporate business units across the North American Cluster (US/ CA). This role will touch all elements of the employee life cycle. ​The successful candidate will ensure the highest level of customer service is provided to...