CSR - HR Helpdesk (P35K | Onsite | Shifting Schedule)

13 hours ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱420,000 per year

We're looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our Helpdesk team, with a specific focus on supporting users of our HR platforms and systems. This role is ideal for someone who has a strong background in customer service and has worked directly with HR software—either from an IT, support, or HR operations perspective.

Key Responsibilities:

  • Serve as the first point of contact for incoming support inquiries related to HR platforms and systems.
  • Troubleshoot and resolve user issues in a timely, professional manner via phone, email, and chat.
  • Log and track support tickets, escalating more complex issues to Tier 2 support when necessary.
  • Guide users through system features, navigation, and common HR-related tasks (e.g., time tracking, benefits enrollment, PTO requests).
  • Collaborate with HR, IT, and system administrators to resolve user challenges and identify recurring issues.
  • Maintain accurate documentation of issues and solutions for knowledge base articles.

Requirements:

  • At least 1 year of experience providing support in an HR operations, HR helpdesk, HR IT Support or HRIS support role.
  • Experience working with HR platforms/systems such as Workday, UKG, BambooHR, ADP, SAP SuccessFactors, or similar.
  • Strong communication skills and a customer-first attitude.
  • Ability to troubleshoot software/system issues and explain solutions clearly to non-technical users.
  • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is a plus.
  • New hires are eligible for a sign-on bonus.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Experience:

  • HR operations, HR helpdesk or HRIS support role: 1 year (Required)
  • working with HR platforms/systems: 1 year (Preferred)

Work Location: In person

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