CSR - HR Helpdesk (P35K | Onsite | Shifting Schedule)

4 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱420,000 per year

We're looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our Helpdesk team, with a specific focus on supporting users of our HR platforms and systems. This role is ideal for someone who has a strong background in customer service and has worked directly with HR software—either from an IT, support, or HR operations perspective.

Key Responsibilities:

  • Serve as the first point of contact for incoming support inquiries related to HR platforms and systems.
  • Troubleshoot and resolve user issues in a timely, professional manner via phone, email, and chat.
  • Log and track support tickets, escalating more complex issues to Tier 2 support when necessary.
  • Guide users through system features, navigation, and common HR-related tasks (e.g., time tracking, benefits enrollment, PTO requests).
  • Collaborate with HR, IT, and system administrators to resolve user challenges and identify recurring issues.
  • Maintain accurate documentation of issues and solutions for knowledge base articles.

Requirements:

  • At least 1 year of experience providing support in an HR operations, HR helpdesk, HR IT Support or HRIS support role.
  • Experience working with HR platforms/systems such as Workday, UKG, BambooHR, ADP, SAP SuccessFactors, or similar.
  • Strong communication skills and a customer-first attitude.
  • Ability to troubleshoot software/system issues and explain solutions clearly to non-technical users.
  • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is a plus.
  • New hires are eligible for a sign-on bonus.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Experience:

  • HR operations, HR helpdesk or HRIS support role: 1 year (Required)
  • working with HR platforms/systems: 1 year (Preferred)

Work Location: In person

  • HR Helpdesk

    11 hours ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • HR Helpdesk

    2 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱660,000 per year

    Key Responsibilities:The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll,...

  • HRIS / HR Generalist / HR Helpdesk for US and UK client- START ASAP

    2 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking a highly skilled and experienced HRIS / HR Generalist / HR Helpdesk / HR Operations Helpdesk professional to join our growing team. This is a full-time position based in Taguig City, Metro Manila, providing support to our clients in the United States and United Kingdom.What you'll be doingThe Tier 1 HR Helpdesk Agent is...

  • HR Helpdesk QA

    4 days ago

    Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱25,000 - ₱50,000 per year

    Educational Background' - Bachelor's degree in any disciplineBasic computer knowledge required (MS- Office Applications)Proven ability to adapt to new tools by applying logical approachWork experience as per the job grade.Certification is Six - Sigma methodologyWork ExperienceThe Tier 1 HR Helpdesk QA is required to ensure the quality framework is designed...

  • Helpdesk Associate

    7 days ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱300,000 - ₱1,440,000 per year

    This company helps organizations build innovative solutions, and digital customer experience. They have been in the industry for over 45 years.Position: Helpdesk Associate (Open for fresh graduate +CSR)Company Industry: IT CompanyWork Location: BGC, Taguig CitySalary: Php25,000-Php30,000Work Set Up: Onsite (Monday -Friday)Benefits:Government mandated...

  • Technical Helpdesk Analyst

    4 days ago

    Taguig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱25,000 - ₱40,000 per year

    Position: Technical Helpdesk AnalystCompany Industry: BPOWork Location: BGC TaguigWork Schedule: Shifting Schedule (5 days a week)Salary: Php 25,000-40,000 (Depending on experience)Work Setup: OnsiteJOB REQUIREMENTS:At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service...

  • Helpdesk L2

    4 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Work Set-Up:100% Onsite. Shifting schedule (Eastern Time)Location:Philplans Corporate Center, BGC, Taguig.Key Responsibilities:Active Directory domain services administration, including OU design, GPO creation, security policies, and user/group provisioning.Office 365 tenant management—Exchange Online, SharePoint, Teams, licensing, and identity...

  • HR Shared Services Helpdesk Associate

    4 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱420,000 per year

    ResponsibilitiesBe the first point of contact for all employee questions about HR topics like pay, benefits, and time off.Answer questions coming in by phone, email, and chat.Use our ticket system (ServiceNow) to track and solve every request.Help employees use the company website (Workday) to find answers and update their own information.Keep employee...

  • HR & Admin Assistant | Hybrid - Night Shift

    2 days ago

    Taguig, National Capital Region, Philippines AGSI Full time ₱250,000 - ₱300,000 per year

    Job Title: HR & Admin AssistantLocation: McKinley West, Taguig CitySchedule: Night Shift (11:00 PM - 8:00 AM)Salary: PHP 25, ,000 packageNote: This role will begin with 1 month of full onsite work, followed by a hybrid setup of 3 days onsite and 2 days remote. There is also a potential transition to full remote depending on performance.Who We AreAt AGSI, we...

  • CSR - banking/cards

    1 week ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱360,000 per year

    BENEFITS:HMO on day 1Vacation Leave CreditSick Leave Credits13th month payGovernment Mandated BenefitsCompany Profile: This IT Company has been in the industry for 60 years now and with headquarters in over 50 countries. This company is engage in technology services, AI, cloud and data.Position: CSRCompany Industry: IT CompanyOffice Address: Taguig or...