L2 Service Desk Engineer

1 week ago


Pasig Central Post Office, Philippines Staff Domain Inc. Full time ₱1,200,000 - ₱2,400,000 per year
Setup and Location: Work From Home
Work Schedule: 8:00 AM–5:00 PM (AEST) | 6:00 AM–3:00 PM (PH Time)
Employment Type: Full-Time

Ready to do work that actually excites you?

We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently, communicating effectively with clients and staff, and maintaining high service quality. This position is critical for ensuring seamless IT operations and client satisfaction.

What You'll Do
You'll be the kind of person who:
  • Troubleshoot and resolve escalated technical issues related to Microsoft 365, Intune, Azure Active Directory/Entra, Active Directory (including hybrid setups), and Windows OS environments.
  • Handle a range of network issues (TCP/IP, DNS, VPNs, conditional access policies, firewalls, and connectivity troubleshooting).
  • Support and optimize client environments using Autotask, Datto, SentinelOne, RocketCyber, and backup solutions.
  • Set up, configure, and manage Intune environments to support device management, security, and compliance.
  • Assist in cloud migrations and onboarding new clients to Microsoft environments.
  • Monitor and maintain IT systems to ensure optimal performance and security.
  • Document support tickets, resolutions, and processes accurately in ticketing systems.
  • Analyze system performance and recommend improvements to enhance efficiency.
  • Collaborate with cross-functional teams to implement IT solutions and upgrades.
  • Be the go-to person for tenant-level M365 administration, including licensing, security score optimization, conditional access, and compliance.


Requirements What You Bring
We're looking for someone who:
  • A bachelor's degree in Information Technology, Computer Science, or Computer Engineering is preferred.
  • 3+ years of experience in IT support, service desk, or related technical roles.
  • Proficiency in Microsoft 365 administration, Windows OS, Active Directory, Intune, Azure AD/Entra, and endpoint/device management.
  • Hands-on experience with ticketing systems (Autotask preferred, ServiceNow/Zendesk acceptable).
  • Strong knowledge of network troubleshooting (TCP/IP, DNS, VPNs, hybrid AD setups).
  • Familiarity with backup solutions, monitoring tools (Datto, SentinelOne, RocketCyber, PRTG/other RMM tools) is highly regarded.
  • Certifications: MS-102 and/or MD-102 (or equivalent hands-on expertise) are an advantage.
Soft Skills That Make You a Fit
  • Confident and resourceful, able to own problems end-to-end, not just escalate.
  • Service-oriented and collaborative, able to work well across distributed teams (AU + PH) using Teams as the main collaboration hub.
  • Strong communicator, able to talk to demanding stakeholders (including directors/CEOs) with professionalism and calm.
  • Critical thinker, knows when to check knowledge bases, ask the right questions, and think outside the box.
  • Resilient, can handle pressure, setbacks, and pushback while staying professional.
  • Willingness to learn, open to self-paced Microsoft certifications, and continuous upskilling


Benefits Why You'll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

Let's Talk

If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.



  • Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Setup and Location: Work From Home Work Schedule: 8:00 AM–5:00 PM (AEST) | 6:00 AM–3:00 PM (PH Time)Employment Type: Full-TimeReady to do work that actually excites you?We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently,...


  • Quezon City Central Post Office, Philippines Peregrine Consulting Ltd Full time ₱336,000 per year

    The IT Service Desk Specialist manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units. The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.Job Responsibilities:Provides continuous first-line support...


  • Mandaluyong Central Post Office, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱300,000 - ₱360,000 per year

    We are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...


  • Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱800,000 per year

    JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...


  • Quezon City Central Post Office P, Philippines Stark Asia Solutions, Inc Full time ₱132,000 - ₱480,000 per year

    Qualification:Must have at least 2- 3 years experience as Service Desk or Help DeskMust have voice and international accountProficient in Active Directory and Service NowCan start ASAPJob Type: Full-timePay: Up to Php40,000.00 per monthBenefits:Company eventsHealth insuranceOpportunities for promotionPay raisePromotion to permanent employeeWork Location: In...


  • Mandaluyong Central Post Office, Philippines Microgenesis Business System Full time ₱900,000 - ₱1,200,000 per year

    This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.1.Incident Management & Technical SupportServe as the first point of contact for IT-related issues via phone, email, chat, or...


  • Muntinlupa Central Post Office P, Philippines Stark Asia Solutions, Inc Full time ₱312,000 - ₱480,000 per year

    Qualification:Completed 1st Year in CollegeAt least months experience handling Service Desk RolesHard Core Tech SupportTroubleshooting for computersWilling to work onsite in Alabang, Muntinlupa CityJob Type: Full-timePay: Php26, Php40,000.00 per monthBenefits:Company Christmas giftCompany eventsHealth insuranceLife insurancePromotion to permanent...

  • L2 Systems Engineer

    4 days ago


    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    L2 Systems Engineeris responsible for the solution architecture of a project by mapping the customer's business requirements to technical requirements and creating the technical design and proposal. Provides technical guidance to the business unit and collaborate with account managers in pre-sales technical role.Responsibilities:Liaise with clients and...

  • Help Desk Support

    4 days ago


    Makati Central Post Office, Philippines NEW CANAAN INSURANCE AGENCY Full time ₱300,000 - ₱360,000 per year

    Position: Help Desk SupportLocation: Makati CityThe Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal...


  • Makati Central Post Office, Philippines RCC Colab Solutions Inc. Full time ₱350,000 - ₱600,000 per year

    Job Description:Three to four (3-4) years' experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.Basic understanding of PC hardware setup and...