SME, Asset Servicing

General Accountability:

The SME, Asset Servicing will leverage extensive knowledge and expertise in asset servicing operations to ensure accurate and efficient processing of Corporate Actions. This role requires collaboration with various stakeholders, including Middle Office, operational teams, and technology partners, to enhance service delivery, improve processes, and ensure compliance with industry regulations.

Position Responsibilities:

• Serve as the primary point of contact and provide expert advice on asset servicing processes, including custody, settlement, corporate actions, and income processing.
• Identify opportunities to streamline and initiate process improvements to improve efficiency, accuracy and controls.
• Lead or participate in projects related to asset servicing, including system upgrades, regulatory changes, and process transformations.
• Assist in preparing MIs, lead and participate on business governance calls.
• Diligently work with the clients to obtain timely responses and/or elections from fund managers.
• Timely submission of responses and/or elections and ensure such instructions are received and accepted for processing by the custodian banks.
• Do quality checking for the processed corporate events.
• Ensure that checklist will be completed.
• Verify entitlements with respective custodian banks for daily corporate action events.
• Ensure accurate and timely processing of trades, corporate action events into the system.
• Provide support to the team as required, to participate in a regular program of industry specific training and inter-departmental cross training to ensure continuity of service.
• Remain updated with relevant securities industry development and market-specific best practices.

Required Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics or any related course, CPA board exam passer is an advantage
• Three to six years relevant work experience
• Knowledge in securities instruments/settlements and investment process
• Basic to average MS Office skills
• Knowledge in third party data platforms such as Bloomberg, SIX, SimCorp Dimension and BBHInfoAction.
• Ability to work independently with minimal guidance and supervision
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) and must be willing to work on a night shift schedule

Competencies:

• Strong analytical ability, communication and interpersonal skills.
• Client focused with the ability to prioritize responsibilities
• Influence and negotiate with team and clients in a sophisticated and demanding business environment
• React quickly and meet tight deadlines maintaining accuracy and thoroughness
• Demonstrate flexibility and initiative in working with management and clients, adapting change strategies.

When you join our team:

•  We'll empower you to learn and grow the career you want.
•  We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
•  As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement