Customer Experience Head

4 days ago


Libis Metro Manila, Philippines Robinsons Supermarket Corporation Full time ₱1,500,000 - ₱2,500,000 per year

Job Summary

The Customer Experience Head sets the strategic direction and develops a customer-centric experience roadmap for both offline and digital touchpoints, overseeing the execution of initiatives to enhance the overall customer experience.

Responsibilities

  • Develop and implement strategic initiatives aimed at improving customer satisfaction and loyalty through differentiated and well-defined customer journeys across the different business units / banners
  • Manage Customer Experience (CX) programs to continuously gather feedback, analyze customer data, and prioritize & implement changes greatly address customer pain points
  • Drive Customer Experience excellence by ensuring differentiated customer journeys are designed across the different business units / banners based on customer persona
  • Establish the promptness, accuracy, and quality of Customer Support across various channels
  • Ensure that the desired branding of each business unit / banner is consistently implemented in order to boost brand equity

Qualifications

  • At least 8 years of leadership experience in the Customer Experience (CX) function in the retail or service industry, with in-depth knowledge on experience design, customer support, and brand marketing
  • Proven track record in establishing Customer Experience (CX) programs and customer policies that are responsive to customer needs by utilizing market research and behavioral data.


  • Libis, Metro Manila, Philippines Robinsons Handyman Inc Full time ₱2,000,000 - ₱2,500,000 per year

    The Customer Experience Manager is responsible for designing, implementing, and enhancing customer service strategies to ensure exceptional in-store and online experiences. The role focuses on understanding customer needs, resolving issues effectively, and fostering loyalty through personalized engagement. This position will oversee customer service...


  • Libis, Philippines CJM Strategic Management Solutions, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    WHO WE AREFounded in 2014, COLLECTIUS is Asia's leading fintech company in debt management services with operations in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam and India in which it has a rapidly growing footprint of more than six million customers.At Collectius Philippines, we do more than just manage debt—we help people rebuild...


  • Manila, National Capital Region, Philippines Experience Digital Pty Ltd Full time

    Please send your CV to: The Co-Head of Platform, Dynamics at Experience Digital is a strategic leadership contract role, responsible for managing and enhancing the Dynamics platform for clients. This role involves overseeing technical teams, leading solution architecture, ensuring best practices, and actively participating in presales engagements....


  • Manila, Philippines Experience Digital Pty Ltd Full time

    Please send your CV to: The Co-Head of Platform, Dynamics at Experience Digital is a strategic leadership contract role, responsible for managing and enhancing the Dynamics platform for clients. This role involves overseeing technical teams, leading solution architecture, ensuring best practices, and actively participating in presales engagements....

  • Department Head

    16 hours ago


    , Metro Manila, Philippines Buscojobs Full time

    Overview Multiple Department Head job descriptions are listed. Content includes responsibilities and qualifications for Department Head roles across various employers and locations. Some listings reference PDFs or external application procedures. Department Head — NCR (Department Head / Vice-President) Job Description: Anticipated vacancy in NCR. For full...

  • Head Chef

    19 hours ago


    , Metro Manila, Philippines Buscojobs Full time

    Explore exciting Head Chef job opportunities in Makati, Philippines. These roles are for culinary experts with a passion for creating exceptional dining experiences. Head Chefs oversee kitchen operations, manage staff, and craft innovative menus. If you have strong leadership skills and a flair for flavor, Makati's culinary scene awaits your expertise....

  • AVP, Head of CRM

    2 weeks ago


    , Metro Manila, Philippines GCash Full time

    Join to apply for the AVP, Head of CRM role at GCash Join to apply for the AVP, Head of CRM role at GCash Get AI-powered advice on this job and more exclusive features. Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful,...

  • Unit Head Associate

    2 weeks ago


    Metro Manila, Philippines FinancesurePH General Agency Full time

    Be a Leader. Build a Team. Make an Impact. We are looking for driven, entrepreneurial, and leadership-oriented individuals to join us as Unit Head Associates. This is your chance to develop and lead your own team of financial advisors under one of the most trusted names in the industry. Key Responsibilities * Recruit, train, and develop new financial...


  • Manila, National Capital Region, Philippines Transnational Properties, Inc. (Real Estate arm of Motortrade) Full time ₱200,000 - ₱240,000 per year

    Branch Customer Service HeadMust be willing to be assigned at Marilao, Bulacan.The Branch Customer Service Head is responsible in managing the full branch operations management which includes planning, organizing and implementation of back office duties & responsibilities.Educational attainment:Graduate of Management Major in Marketing or any 4 years...

  • Head of Sales

    4 days ago


    Metro Cebu, Philippines Vivant Corporation Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionThe Head of Sales drives the company's growth in retail electricity and renewable energy markets by leading strategic sales initiatives, ensuring regulatory alignment, and delivering customer-focused solutions. This role oversees national sales planning, demand generation, and market positioning while leveraging insights from EPIRA and WESM to...