IT Tech Support
1 week ago
Innovato Information Technology Solution
Location: LIIP Gardenia Bakeries PH Inc.
Position: IT AppTech
Duties and Responsibilities
- Set up and install computer hardware, operating systems, and software applications.
- Oversee and ensure the proper functioning of computer systems and network infrastructure.
- Assist staff or clients by walking them through steps to configure systems or fix issues, either in person or over the phone.
- Identify and fix hardware and software issues by analyzing system and network errors.
- Replace defective or outdated computer components when necessary.
- Deliver technical assistance, including the preparation of instructional documents and related reports.
- Use written guides and diagrams to diagnose and fix problems or to set up systems.
- Assist with the deployment and implementation of newly developed applications.
- Create user profiles and accounts, and handle login or password-related concerns.
- Provide responses to technical support requests within the designated timeframes.
- Stay focused on assigned tasks until they are fully resolved or referred to external support if needed.
- Manage and prioritize multiple support requests or issues concurrently.
- Build and maintain effective relationships with users and other technical professionals, such as application developers.
- Assess and test new technologies, providing insights based on evaluations.
- Perform electrical safety inspections on computing equipment.
- Take proper and timely action to address concerns raised by users, ensuring issues are resolved to their satisfaction.
- Escalate unresolved technical problems to second- or third-level support teams, keeping users updated throughout the process.
**********************
Qualifications:
- Candidates should have at least 1-2 years experience as IT Technical Support: ticket handling and more importantly report making and analyzing
- Willing to relocate or work near LIIP Binan Laguna
- Willing to be trained
- Shifting Schedule
**********************
with Holiday Pay
Night Differential Pay
OT Pay
With Benefits ( SSS, Pagibig, Philhealth )
Job Type: Full-time
Pay: Php17, Php19,000.00 per month
Benefits:
- Company events
- On-site parking
- Promotion to permanent employee
Ability to commute/relocate:
- Biñan City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Required)
Work Location: In person
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