IT Tech Support

2 weeks ago

Biñan, Calabarzon, Philippines Innovato Information Technology Solutions Full time ₱120,000 - ₱180,000 per year

Innovato Information Technology Solution

Location: LIIP Gardenia Bakeries PH Inc.

Position: IT AppTech

Duties and Responsibilities

  • Set up and install computer hardware, operating systems, and software applications.
  • Oversee and ensure the proper functioning of computer systems and network infrastructure.
  • Assist staff or clients by walking them through steps to configure systems or fix issues, either in person or over the phone.
  • Identify and fix hardware and software issues by analyzing system and network errors.
  • Replace defective or outdated computer components when necessary.
  • Deliver technical assistance, including the preparation of instructional documents and related reports.
  • Use written guides and diagrams to diagnose and fix problems or to set up systems.
  • Assist with the deployment and implementation of newly developed applications.
  • Create user profiles and accounts, and handle login or password-related concerns.
  • Provide responses to technical support requests within the designated timeframes.
  • Stay focused on assigned tasks until they are fully resolved or referred to external support if needed.
  • Manage and prioritize multiple support requests or issues concurrently.
  • Build and maintain effective relationships with users and other technical professionals, such as application developers.
  • Assess and test new technologies, providing insights based on evaluations.
  • Perform electrical safety inspections on computing equipment.
  • Take proper and timely action to address concerns raised by users, ensuring issues are resolved to their satisfaction.
  • Escalate unresolved technical problems to second- or third-level support teams, keeping users updated throughout the process.

**********************

Qualifications:

  • Candidates should have at least 1-2 years experience as IT Technical Support: ticket handling and more importantly report making and analyzing
  • Willing to relocate or work near LIIP Binan Laguna
  • Willing to be trained
  • Shifting Schedule

**********************

  1. with Holiday Pay

  2. Night Differential Pay

  3. OT Pay

  4. With Benefits ( SSS, Pagibig, Philhealth )

Job Type: Full-time

Pay: Php17, Php19,000.00 per month

Benefits:

  • Company events
  • On-site parking
  • Promotion to permanent employee

Ability to commute/relocate:

  • Biñan City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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