HR Business Partner

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for an HR Business Partner for our BPO Partner in Taguig City.

Job title: HR Business Partner

Work set up: Hybrid in McKinley Hills (3x onsite)

Work shift: Dayshift - midshift

Salary: PHP 70,000 – 80,000

Start date: ASAP

Headcount: 1

Requirements:

• College graduate
• 5 years' experience as an HR Business Partner, Generalist in a BPO working environment
• Excel skills are required (knows macros, advanced formulas) and knowledgeable in Power BI

Position Description:

The Human Resource Business Partner (HRBP) acts as a strategic advisor to operations and support leaders within the BPO organization. The role focuses on aligning people strategies with business goals to drive performance, engagement, and retention. The HRBP leverages analytics and HR insights through tools such as Excel, Power BI, and macros to support data-driven decision-making and enhance organizational effectiveness.

This role requires a proactive, analytical, and people-oriented professional who thrives in a fast-paced environment and can balance operational demands with strategic HR initiatives.

Your future duties and responsibilities:

• Partner with operations and support leaders to identify workforce needs and develop HR solutions that support business objectives.
• Lead initiatives on employee engagement, performance management, and talent retention tailored to the BPO environment.
• Analyze HR and operational data using Power BI dashboards, Excel reports, and macros to identify trends in attrition, performance, and employee satisfaction.
• Provide insights and recommendations to improve workforce stability and optimize manpower planning.
• Collaborate with Recruitment, L&D, and Total Rewards teams to ensure effective talent management and employee development strategies.
• Serve as a key advisor in handling employee relations issues, disciplinary actions, and conflict resolution while maintaining compliance with labor laws and company policies.
• Conduct skip-level meetings, focus group discussions, and pulse surveys to assess employee morale and engagement.
• Support leadership development initiatives and succession planning within assigned accounts.
• Drive continuous improvement in HR processes, reporting, and automation initiatives.
• Prepare HR reports and presentations for leadership review and client meetings as needed.

Required Qualifications To Be Successful In This Role:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• Minimum of 5 years of experience in Human Resources, preferably as an HR Business Partner in the BPO or shared services industry.
• Strong understanding of BPO operations, performance metrics, and workforce dynamics.
• Highly proficient in Excel (advanced formulas, pivot tables, and macros) and Power BI for analytics and reporting.
• Demonstrated ability to use data and metrics to drive HR strategies and decisions.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical and problem-solving capabilities with attention to detail.
• Flexible, collaborative, and able to thrive in a fast-paced, results-oriented environment.
• Experience handling multiple accounts or lines of business is an advantage.

To apply, please submit your updated resume for this post or via email at and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or a direct call once shortlisted.

APPLY NOW

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• What is your highest educational attainment?
• How many years of experience do you have as an HR/ HRBP in a BPO setup?
• Rate your proficiency in using Excel, such as Macros, advanced formulas, pivot tables, from 1 to 10, 10 is the highest.
• Rate your proficiency in using Power BI, from 1 to 10, 10 is the highest
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on a hybrid setup in McKinley Hills, Taguig?
• Can you start immediately?

Work Location: Hybrid remote in Nichols - McKinley 1634 P00