Service Assurance Expert

2 days ago

Taguig, National Capital Region, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description B2B Services (Mobile, Broadband and/or Core Data) Incident and Problem Management

  • Analyze B2B services performance and continuously improve operations to ensure that service levels as designed are being met
  • Provide feedback to the planning and engineering teams to ensure that identified problems are fixed through design which helps to both meet and improve service SLAs
  • Responsible in establishing Operational Service Assurance plans & managing its operations & tactical execution to ensure that the E2E network service performance experience of the Customers conforms to established service standards of the B2B Service Owner (as collaborated with Business) for Direct Internet, ELINE, IPL, MPLS, VPLS, SDWAN & etc. including a focus assurance on B2B Mobile & Broadband services - "Non-resource" Tier2 and acts as a Service Incident and

Problem Manager technical support to proactively identify, analyze & promptly mitigate/resolve service performance threats, vulnerabilties & anomalies for B2B services (Mobile, Broadbandand and/or Core Data).

  • Collaborate with the B2B Service Owners & Service Guild in developing & implementing relevant service standards, policies & plans which drives business growth, revenue protection, customer satisfaction & product competitiveness.
  • Work with our B2B counterparts to develop and share best practices for service incident/problem management
  • Develop streamlined processes to ensure efficient work flows and minimize service problem
  • Report/Updates stakeholders on the service incident/problem analysis, action plans and timelines Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion

Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.

If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and

Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.

We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of

Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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