Workforce & Quality Expert Manager

Job Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...

Job Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...

About the Role:We are seeking a strategic and data-driven Workforce & Quality Expert to lead the design, optimization, and continuous improvement of our forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is a key contributor to operational performance, bringing deep expertise in workforce tools...

Job Title: Global Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNo. of headcount/s: 1Non-negotiable:• 5–8 years of experience in workforce management, quality assurance, or...

TAKE THE NEXT STEP AND COMPLETE OUR 10-MIN. PRESCREENING INTERVIEW. This will save you a spot in our talent pool, and once considered as top talent, someone from our recruitment team will reach out to you to discuss more about the role.Join over 3000+ Healthcare Graduates who have trusted Shearwater CPO - Home of Clinicians. Apply now so you can:Stay healthy...

Company Overview:Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

Job Description:Purpose of the PositionThis position is the first point of contact for any workforce schedule or skilling assistance and/or resource management related issues. Partner with the Manager, Operations to deliver mid-month and end of month analysis of staffing behavior trends through opportunities and risk assessment. Responsible for the...

Company DescriptionWe successfully caters to recruitment and staffing requirements for BPO, Ecommerce, and other sectors, focusing on entry-level hiring from onshore to offshore locations. We take special care during the BPO briefing process to ensure maximum output from candidates. We provide comprehensive staffing solutions to meet organizational needs...

Intelligence Engineer: Quality and Outcome ValidatorBe the Champion of Quality and Customer OutcomesFocus: Validating Product Goals and Preventing Operational Halts.Are you a Quality Expert who loves validating the "why" just as much as the "how"? We are looking for an Intelligence Engineer to be our ultimate Quality Champion You won't just look for bugs;...

Join Our Team We're Hiring Architects with diverse expertiseAs an Architect, you will play a crucial role in providing expert support to one of our esteemed clients, leveraging your specialized knowledge and skills to ensure the successful planning, design, and execution of their projects. You will collaborate closely with our client's team, contributing to...