Workforce & Quality Expert Manager

Job Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...

Job Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...

About the Role:We are seeking a strategic and data-driven Workforce & Quality Expert to lead the design, optimization, and continuous improvement of our forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is a key contributor to operational performance, bringing deep expertise in workforce tools...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 max salaryKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift strategies and scheduling logic...

Job Title: Global Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNo. of headcount/s: 1Non-negotiable:• 5–8 years of experience in workforce management, quality assurance, or...

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About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting...

Job title: WFM ManagerLocation:McKinley, Taguig (Onsite)Experience:3+ years of experience as WFM ManagerNo of Openings:1Responsibilities:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingManage workforce analytics staffResponsible for manipulating and visualizing data from multiple sources to create...

Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...

Qualifications:Bachelor's degree or 2nd year college undergraduateAt least 1–2 years of experience in real-time or workforce management roles, preferably in a BPO or contact center environment.Proficient in Workforce Management (WFM) tools such as NICE, IEX, Verint, or Genesys.