Workforce & Quality Expert Manager

About the Role:We are seeking a strategic and data-driven Workforce & Quality Expert to lead the design, optimization, and continuous improvement of our forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is a key contributor to operational performance, bringing deep expertise in workforce tools...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 max salaryKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift strategies and scheduling logic...

Job Title: Workforce & Quality Expert ManagerLocation: Onsite in Taguig | Night ShiftSalary: Up to PHP 140,000About the Role:We are seeking a data-driven and strategic leader to drive forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is key in optimizing workforce planning, improving...

Job Title:Workforce & Quality Expert ManagerWork Setup and locationOnsite in TaguigNight Shift ScheduleSalary Package:100, ,000.00 max salaryKey Responsibilities:Workforce Strategy & Planning:Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.Optimize shift strategies and scheduling logic...

Job Title: Global Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNo. of headcount/s: 1Non-negotiable:• 5–8 years of experience in workforce management, quality assurance, or...

JOB SUMMARYThe Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align the...

Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...

HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...

Amped HQ is growing fast—and we're on the lookout for top-tier talent.We're not just building a company; we're reshaping what it means to work in outsourcing. With exceptional client and employee retention, Amped HQ is setting a new standard in the industry—combining world-class talent, strong leadership, and cutting-edge systems in an environment that...

Executive SummaryThe Workforce Strategy & Reporting Analyst plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights, forecast staffing needs, and develop strategic recommendations that align...