Workforce & Quality Expert Manager
7 days ago
5–8 years of experience in workforce management, quality assurance, or operations analytics.
Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.
Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.
Proven experience in performance optimization, forecasting accuracy improvement, and data storytelling.
Ability to influence stakeholders without direct authority and work effectively in a matrix environment.
Experience supporting global service operations.
Familiarity with service desk metrics and contact center operational models."
Job Types: Full-time, Permanent
Pay: Php110, Php120,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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