Urgent Hiring

3 days ago

Taguig, National Capital Region, Philippines Addforce Human Resources Solution Inc. Full time ₱100,000 - ₱120,000 per year

Job Title:

  • Workforce & Quality Expert Manager

Work Setup and location

  • Onsite in Taguig
  • Night Shift Schedule

Salary Package:

  • 100, ,000.00 max salary

Key Responsibilities:

Workforce Strategy & Planning:

  • Design and manage forecasting models to align staffing with historical trends, business volume, and seasonal changes.
  • Optimize shift strategies and scheduling logic using Verint, Amazon Connect Scheduler, or equivalent platforms.
  • Lead capacity planning initiatives, scenario modeling, and headcount alignment across multiple lines of business.
  • Recommend and implement improvements in planning processes, forecasting accuracy, and utilization optimization.

Quality Framework Development:

  • Define and enhance quality assurance processes, including evaluation templates, scoring guidelines, and calibration standards.
  • Analyze quality trends and correlate with operational KPIs to identify root causes and improvement opportunities.
  • Work with training and operations to drive agent performance and support coaching strategies.

Reporting & Performance Analytics:

  • Build and maintain performance dashboards that consolidate workforce, quality, and SLA data.
  • Translate complex data into actionable insights for business reviews and operational decision-making.
  • Lead efforts to automate reporting and streamline data flows using tools like Excel, Power BI, or Tableau.
  • Ensure reporting is aligned with contract metrics, internal benchmarks, and executive priorities.

Collaboration & Influence:

  • Serve as a subject matter expert and advisor to operational leaders on workforce and quality best practices.
  • Collaborate with cross-functional teams (training, operations, client management) to align execution with strategy.
  • Present findings, trends, and recommendations in internal and client-facing forums.

Qualifications:

  • 5–8 years of experience in workforce management, quality assurance, or operations analytics.
  • Deep functional knowledge of Verint, Amazon Connect Scheduler, or similar workforce platforms.
  • Strong analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools.
  • Proven experience in performance optimization, forecasting accuracy improvement, and data storytelling.
  • Ability to influence stakeholders without direct authority and work effectively in a matrix environment.

Preferred:

  • Experience supporting global service operations.
  • Familiarity with service desk metrics and contact center operational models.
  • Experience driving continuous improvement projects using Lean, Six Sigma, or similar methodologies.

Job Types: Full-time, Permanent

Pay: Php100, Php120,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Workforce & Quality Expert Manager: 5 years (Preferred)
  • Verint, Amazon Connect Scheduler: 5 years (Preferred)
  • Power BI, Tableau: 5 years (Preferred)
  • performance optimization, forecasting accuracy improvement,: 5 years (Preferred)
  • supporting global service operations.: 5 years (Preferred)
  • service desk metrics and contact center: 5 years (Preferred)

Work Location: In person

  • urgent hiring

    1 week ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱150,000 - ₱300,000 per year

    GLOBAL ONE- A MEMBER OF THE MEGAWORLD GROUP IS URGENT HIRINGACCOUNTS PAYABLE ASSOCIATE (ENTRY LEVEL/FRESH GRADUATE)JOB DESCRIPTION:Review invoices for appropriate documentation prior to paymentPerform invoice and general-ledger data entryExecute credit card and bank account reconciliationGenerate purchase orders when necessaryObtain and print signatures on...

  • URGENT HIRING

    1 week ago

    Taguig, National Capital Region, Philippines iCrescendo INC. Full time ₱20,000 - ₱27,000 per year

    RAMP HIRING (September Class | Virtual Process)Location: Taguig McKinley (Work Onsite Only)Who Can Apply:Strong English communication skillsWith at least 6 Months BPO EXPERIENCE Must have a PC/Laptop for Virtual Process (Tips Provided)What We Offer:Up to ₱27,000 Salary PackageNight differential payPerformance bonus & incentives (Up to 30k Incentives)HMO...

  • URGENT HIRING

    2 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time $30,000 - $50,000 per year

    Fresh Graduates are welcome to apply; entry-level job.Responsibilities:Conduct initial phone screenings with job candidates.Record and document candidate responses accurately in our Applicant Tracking System (ATS).Schedule follow-up interviews and communicate scheduling details to candidates.Maintain confidentiality and handle sensitive information with...

  • URGENT HIRING: FINANCIAL WEALTH PLANNERS

    2 weeks ago

    Taguig, National Capital Region, Philippines FWD D11 District Full time

    OverviewUrgent hiring: Financial Wealth Planners (Full-time and Part-time positions available). The fastest-growing insurance company seeks driven and passionate individuals to join the team as Financial Wealth Planners or Life Insurance Agents. The role involves lead generation, prospecting clients, creating life insurance proposals, and delivering...

  • Billing Assistant/ Collection Assitant_ BGC Taguig City URGENT HIRING

    1 week ago

    Taguig, National Capital Region, Philippines TahjNsdmm Management Full time ₱216,000 - ₱252,000 per year

    We are URGENTLY HIRING for the Collection Assistant & Billing Assistant (Office Support position). Willing to be assigned at High End Residential Building in Alveo Towers Park Triangle, BGC Taguig City & Ayala Land Premier at East Gallery Place, BGC Taguig City.Bachelor's Degree holder in Financial Management/Accounting/Banking.Proven experience as...

  • URGENT HIRING Client Experience Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time $70,000 - $120,000 per year

    Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEADThe Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when...

  • Urgent Family Driver

    1 week ago

    Taguig, National Capital Region, Philippines Asianwhiteskin Research and Development Corp. Full time $4,000 - $6,000 per year

    Job Description:We are urgently hiring a skilled Family Driver who can also serve as a bodyguard. The role requires starting duty at 6:00 AM daily, ensuring safe and efficient transport, knowledge of Metro Manila roads, and the ability to provide personal security for family members. The ideal candidate must be physically fit, alert, and...

  • urgent hiring

    1 week ago

    Taguig, National Capital Region, Philippines BETRNK INC. Full time ₱300,000 - ₱400,000 per year

    We are seeking a creative and detail-oriented Graphic Designer to join our dynamic marketing team. The ideal candidate will have a passion for visual storytelling and a strong understanding of branding, digital media, and marketing principles. You will be responsible for developing visually compelling assets that align with our brand strategy and marketing...

  • Urgent Hiring

    1 week ago

    Taguig, National Capital Region, Philippines Guerilla360 Full time $80,000 - $100,000 per year

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Guerilla 360 Integrated SolutionsHuman Resources Executive at Guerilla 360 Integrated SolutionsGuerilla 360 Integrated Solutions is seeking for talented professionals to join our dynamic hybrid team. Interested...

  • Urgent Hiring

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time $60,000 - $80,000 per year

    We're seeking a proactive and detail-oriented IT Service Desk and Security Analyst to join our growing IT team. This hybrid role combines frontline technical support with a focus on IT security operations. You will be the first point of contact for internal technical support issues, while also playing a key role in protecting our infrastructure from security...