Assistant Operations Manager

5 days ago

Taguig, National Capital Region, Philippines iOPEX Tech Full time $600,000 - $1,200,000 per year

We are looking for awesome and talented leaders who wants to join our growing team

Available roles:

  • Operations Director
  • Senior Operations Manager
  • Operations Manager (Digital Ad ops)
  • Operations Manager (Technical)
  • Operations Manager (Healthcare)
  • Operations Manager (Customer Support)
  • Operations Manager (Content Moderation/Trust & Safety)
  • Assistant Operations Manager
  • Client Services Manager

Responsibilities:

  • Manages operations for Customer Service/Tech Support - Voice and Non- Voice
  • Perform weekly meetings with operations staff to discuss issues affecting business
  • Submit weekly operations report to client
  • Set operational goals, objectives and develops strategies to meet client metrics
  • Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
  • Possess Budgeting and Financial Planning skills
  • Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

  • Minimum 3 years proven management experience in a BPO contact center environment
  • Must have excellent Verbal and Written English Communication Skills
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
  • Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
  • Must have experience handling a CSR/TSR campaign.
  • Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
  • Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
  • Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
  • Strong Organizational, Leadership and Interpersonal Management Skills.
  • Possess excellent knowledge of Manpower Planning
  • Knowledge of current Call Center & Workforce Management Technologies
  • Demonstrated ability to interact with peers, senior management and other departments in a professional manner
  • Strong Organizational, Leadership and Interpersonal Management Skills
  • Possess excellent knowledge of Manpower Planning and scheduling
  • Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

Other info:

  • Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting
  • Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Free Parking Passes
  • Accessible location
  • HMO (with free dependent)
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

  • Please make sure to complete this application form:
  • Send a message to | Yan & Krizia)
  • Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

  • Assistant Operations Manager

    4 days ago

    Taguig, National Capital Region, Philippines GRATITUDE, INC. Full time

    Job Title: Assistant Operations Manager – Receivables / Revenue CycleFunction/Department: ReceivablesWork set-up: On-site (Science Hub 2, McKinley Hill, Taguig)Reporting to: Director - OperationsRecruitment process: – HRI, Level 1 and Level 2 interviewRole Description:The Receivables Department Manager has the responsibility of supervising their team,...

  • Assistant Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines GRATITUDE, INC. Full time ₱60,000 - ₱75,000 per year

    Job Title:Assistant Operations Manager – Receivables / Revenue CycleFunction/Department:ReceivablesWork set-up:On-site (Science Hub 2, McKinley Hill, Taguig)Work schedule:Rotating schedulePay Range:60,000 – 75,000 basic / 2,000 allowanceReporting to: Director - OperationsRecruitment process – HRI, Level 1 and Level 2 interviewRole Description:The...

  • Workflow Management Senior Manager

    3 days ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time $104,000 - $130,878 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe Auction and Reserve teams manage the set up and implementation of high visibility, complex...

  • Assistant Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines GodHeir Services Full time ₱60,000 - ₱75,000 per year

    Job Title: Assistant Operations Manager – Receivables / Revenue CycleFunction/Department: ReceivablesWork set-up: On-site (Science Hub 2, McKinley Hill, Taguig)Work schedule: Rotating schedulePay Range: 60,000 – 75,000 basic / 2,000 allowanceReporting to: Director - OperationsRecruitment process – HRI, Level 1 and Level 2 interviewAbout our company:We...

  • Assistant Operations Manager – Receivables

    1 week ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱60,000 - ₱77,000 per year

    Assistant Operations Manager – Receivables / Revenue CycleLocation: Onsite – McKinley Hill, TaguigSchedule: Rotating shiftsSalary: PHP 60,000 – 75,000 (basic) plus PHP 2,000 allowanceReporting to: Director – OperationsAbout the RoleWe are seeking an experienced Assistant Operations Manager – Receivables / Revenue Cycle to lead and support our...

  • Assistant Operations Manager – Receivables

    7 days ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time

    OverviewAssistant Operations Manager – Receivables / Revenue CycleLocation: Onsite – McKinley Hill, TaguigSchedule: Rotating shiftsSalary: PHP 60,000 – 75,000 (basic) plus PHP 2,000 allowanceReporting to: Director – OperationsAbout the RoleWe are seeking an experienced Assistant Operations Manager – Receivables / Revenue Cycle to lead and support...

  • Leasing and Operations Assistant Manager

    1 week ago

    Taguig, National Capital Region, Philippines Fort Bonifacio Development Corporation Full time $40,000 - $60,000 per year

    Primary FunctionAssists the Leasing & Operations Senior Manager in all activities related to leasing and operations to maximize merchant sales, property occupancy, and rental revenues. Builds and maintains strong relationships with merchants.Duties and ResponsibilitiesAssists in the day-to-day operations, building management and maintenance of commercial...

  • Operations Assistant

    1 week ago

    Taguig, National Capital Region, Philippines PHILTECH INFO. SERVICES INC. Full time $40,000 - $60,000 per year

    We are in need of 3 Operations Assistants, preferably Mandarin-speaking, to support our operations in their day-to-day activities.Operations Assistant (Mandarin Speaker)Hiring Requirements​Qualifications:​Languages: Proficient in spoken and written Chinese, Filipino (Tagalog), and English.​Experience: 1-3 years of experience in online business...

  • Assistant Manager

    1 week ago

    Taguig, National Capital Region, Philippines Two Summit Life Insurance Agency Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a part-time hybrid role for an Assistant Manager based in Taguig. The Assistant Manager will be responsible for overseeing daily operations, supporting team coordination, managing schedules, and ensuring efficient workflow. Additionally, the Assistant Manager will handle customer...

  • Operation Excellence Assistant Manager

    4 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.Position: Operation Excellence Assistant ManagerCompany Industry: BPO CompanyWork Location: BGC, TaguigWork Schedule: Shifting Schedule/Graveyard ShiftSalary: Php65,000-Php75,000Work Set Up: Work onsiteBENEFITS:Government Mandated BenefitsHMO...