Specialist, Business Process Management

Specialist, Business Process Management – Quezon City, Philippines

Are you excited by the opportunity of using your knowledge of UAT to lead a team to success? Would you like to be a part of great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement seamless for our customers? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as Specialist, Business Process Management.

Western Union powers your pursuit.

The Specialist, Business Process Management is part of the Product Support Team that will be providing testing support in preparation to our migration to CAMS Cloud for our CSRs and eventually will also support our migration to the new CRM.

Role Responsibilities

• Creating test cases for the stories being deployed as part of the sprint.
• Testing the stories' requirements and acceptance criteria.
• Providing signoff to move the changes to production
• Facilitating demos to the requesters to explain the changes and gain approval to proceed to production
• Providing Production and lower environment support for issues raised by the users.
• Helping with application accesses for users in Production and lower environments.
• Providing postproduction testing after every release

Role Requirements

• 1+ years of experience in a similar position
• Experience with the Microsoft office package
• Attention to detail
• Proven ability to work in a team and communicate effectively.
• Demonstrated ability to work with little supervision.
• Strong English language skills, both verbal and written.
• Knowledge of Agile methodology

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• HMO coverage with free unlimited dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.