International Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines OutForce Full time ₱250,000 - ₱500,000 per year


Bitcoin Depot is seeking a Customer Service Agent to manage customer queries and complaints. This would also include resolving incoming tickets, transferring non customer related queries to the proper departments, and working with a team of agents looking to achieve the same goals To exceed at this job, patience is needed for unruly customers as well as minimal computer experience.

Bitcoin Depot is the largest multi-cryptocurrency ATM Networks in the world offering users the ability to buy and sell Bitcoin, Litecoin, and Ethereum instantly at locations made up of BTMs and BDCheckout locations. Our mission is to bring cryptocurrency to the masses.

We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. Additionally, we recently announced a definitive agreement for becoming a publicly listed company.

Responsibilities

  • Promptly and politely answer incoming calls, tickets and chats messages from customers.
  • Answer calls from 3rd party support vendors and answer questions related to status of ATMs. Transfer these calls to the appropriate department as necessary.
  • To work in tandem with other departments within the organization to report and resolve any relatable inquiries.
  • Accept or reject account approval submissions
  • Troubleshoot customer account inquiries
  • Properly document and note reports of scam or fraudulent activity.
  • Process compliance related tasks with precision and attention to detail.
  • Meeting and maintaining Key Performance Indicators (KPIs)

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