Marketing & Sales Support Specialist (US Client)

3 days ago

Eastwood Libis Quezon City PH Intelassist Full time $60,000 - $80,000 per year

Work Schedule: Monday to Friday | 8:00 AM – 5:00 PM Pacific Time (PST)
Employment Type: Full-Time | Remote | Offshore

Role Summary

We are seeking an experienced and detail-oriented Marketing & Sales Support Administrator to support our Marketing and Business Development functions. This is a multi-faceted role that combines administrative accuracy, digital marketing execution, CRM management, and inbound lead triage.

The ideal candidate has excellent communication skills, a strong command of modern marketing tools and CRM systems, and the ability to manage competing priorities efficiently. This position is integral to ensuring smooth client and candidate-facing operations while supporting internal teams with timely, organized, and actionable information.

Key Responsibilities 1. Customer Service & Applicant Triage

  • Monitor shared inboxes and respond to general inquiries, primarily from job seekers.

  • Triage incoming candidate messages:

    • Direct inquiries to job boards or application pages.

    • Manually upload resumes into the ATS if the applicant is not already in the system.

  • Maintain a professional and brand-consistent tone in all written communication.

  • Meet internal SLAs and escalate urgent matters when necessary.

2. Inbound Lead Management

  • Manage all inbound leads generated through the website, whitepapers, and partner channels.

  • Classify leads:

    • Hot – Direct hiring requests (immediate recruiter routing).

    • Warm – Engaged prospects needing qualification (assigned to sales).

    • Cold – Low-intent leads added to nurture campaigns.

  • Track lead data accuracy in HubSpot and/or Bullhorn: lead source, response time, disposition.

  • Flag high-potential or unresponsive leads for follow-up.

3. Social Media Management

  • Schedule and publish content across all platforms using or similar tools.

  • Execute recurring campaigns:

    • Weekly hiring updates.

    • Holiday greetings and milestone posts.

    • Candidate testimonials (including formatting and permissions).

  • Track and report social engagement metrics.

  • Recommend content improvements based on performance data.

4. Website & Blog Administration

  • Maintain and update the company website (WordPress).

  • Format and publish two blog posts weekly, optimizing for readability and mobile responsiveness.

  • Coordinate with internal content contributors to ensure accuracy and brand consistency.

  • Perform basic text edits and layout adjustments as needed.

5. Sales Support & Prospect Research

  • Build and maintain outbound prospecting lists.

  • Conduct company-level research in key industries (e.g., mining, manufacturing, semiconductors, services).

  • Identify decision-makers using platforms like ZoomInfo or Apollo.

  • Clean and prepare lead records before uploading to HubSpot or Bullhorn.

  • Support trade show/webinar planning by sourcing and formatting attendee and exhibitor lists.

Ideal Candidate Profile Experience & Background

  • 5 years in a marketing or sales support role, ideally within staffing, recruitment, or B2B services.

  • Preferred industry familiarity:

    • Industrial/Manufacturing

    • Mining

    • Semiconductor

    • Service-based sectors (hospitality, logistics, etc.)

Technical Skills (Preferred)

  • CRM systems (HubSpot, Bullhorn).

  • Website CMS (WordPress).

  • Social media scheduling tools or similar).

  • Design tools (Canva or similar).

  • Google Workspace (Docs, Sheets, Drive, Calendar).

  • Lead sourcing tools (ZoomInfo, Apollo, etc.)

Soft Skills

  • Excellent written English and attention to detail.

  • Highly organized and capable of managing multiple tasks under tight deadlines.

  • Proactive and self-motivated with a continuous improvement mindset.

  • Comfortable working remotely and asynchronously with North American teams.

  • IT/Marketing (Remote – International Candidates only)

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