Store Supervisor

Key Responsibilities:

Operational Management

• Oversee day-to-day operations of the cafeteria outlet, ensuring smooth and efficient service.
• Implement and uphold operational policies, procedures, and company standards.
• Monitor and manage labor efficiency, ensuring appropriate staffing levels to meet operational demands.
• Conduct daily pre-shift briefings to align the team on service expectations and operational priorities.

Guest Experience Management

• Ensure excellent guest service by maintaining high standards of hospitality and service quality.
• Resolve guest concerns promptly and professionally, escalating complex issues when necessary.
• Train and coach staff on guest service excellence, emphasizing proactive problem-solving.
• Monitor guest feedback and implement improvements to enhance the overall dining experience.

Product and Quality Management

• Ensure strict adherence to food safety, hygiene, and sanitation standards.
• Collaborate with the culinary team to maintain consistency in product quality and portioning.
• Conduct spot checks on food presentation, portion sizes, and product freshness.
• Report any product quality issues to the Area Manager and coordinate corrective actions.

Labor Management

• Lead, motivate, and manage a team of service and kitchen staff.
• Create staff schedules, ensuring adequate coverage while controlling labor costs.
• Monitor employee performance, provide on-the-spot coaching, and address disciplinary issues as needed.
• Facilitate ongoing training and development programs to enhance staff performance and growth.

Inventory and Cost Control

• Oversee daily inventory management, ensuring accurate recording and minimal wastage.
• Conduct regular inventory counts and coordinate with the Purchasing Manager to ensure stock availability.
• Monitor product usage and recommend adjustments to control food and labor costs.

Reporting and Communication

• Submit daily operational reports, including sales, inventory, and incident reports.
• Communicate key operational updates to the Area Manager.
• Collaborate with cross-functional teams to address operational challenges and implement improvements.

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person