Cisco L1 Service Desk

2 weeks ago

Makati City, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱96,000 - ₱600,000 per year

Cisco Technical Support L1 (Korean / Mandarin / Spanish)

Location: Makati (Onsite)

About the Role

We are seeking a Level 1 Cisco Technical Support Engineer proficient in Korean, Mandarin, or Spanish to provide IT infrastructure field support. The role involves hands-on troubleshooting of hardware, software, and network systems, ensuring high-quality technical service without compromising security or compliance standards.

Key Responsibilities

  • Provide IT infrastructure and desktop support, including troubleshooting hardware, software, and OS issues.
  • Perform PC setup, configuration, and break/fix support for Windows and macOS systems.
  • Troubleshoot and support Microsoft Office, Outlook, and Active Directory issues.
  • Manage user profiles, remote troubleshooting, and software installations/uninstallations.
  • Handle desktop, network, and firewall issues, including OS installation, patching, and upgrades.
  • Install and configure LAN/WAN, switches, routers, Wi-Fi, and MS Office applications.
  • Use ticketing tools such as ServiceNow or Remedy for case management.
  • Perform on-site technical tasks using tools like Putty, TeamViewer, and TFTP Server.

Qualifications

  • 3–4 years of experience in IT infrastructure field support.
  • Strong knowledge of Windows (Win10/Win7) and macOS administration.
  • Familiar with Active Directory, network fundamentals, and desktop troubleshooting.
  • Experience in large-scale or enterprise environments.
  • MCP or ITIL certification preferred (not mandatory).
  • CCNA certification or equivalent networking knowledge is a plus.
  • Bilingual proficiency in Korean, Mandarin, or Spanish is required.
  • Excellent written and verbal communication skills.
  • Self-motivated, customer-focused, and results-driven.

Standard Tools Engineers need to Carry while going to the site:

  • Fully charged laptop (Windows 8 or 10) with admin rights
  • Cisco console cable (DB9–RJ45 or USB–RJ45)
  • Installed software: Putty, TeamViewer, TFTP Server
  • Screwdriver set and internet data card

Job Type: Full-time

Pay: From Php40,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • IT Infrastructure field support: 3 years (Required)

Language:

  • Korean, Mandarin, or Spanish (Required)

Work Location: In person

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