Customer Service Representative Bilingual – Arabic Speaker

5 days ago

Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time

Work Arrangement: On Site

Work Schedule: Mid Shift

Location: Cebu Business Park, Cebu City

Rate: Flexible & Negotiable

About Us

Holiday Factory is a leading travel company offering affordable holiday packages, including flights, hotel accommodations, and organized tours to destinations around the world. Known for our competitive service and value-for-money offerings, we cater to individuals, families, and groups who want memorable yet affordable vacations. With strong presence in the Middle East and our recent expansion to the Philippine market, Holiday Factory continues to make travel more accessible, convenient, and enjoyable for everyone.

Key Responsibilities

  • Handle inbound customer inquiries via phone, email, and chat in both Arabic and English, related to travel bookings, itinerary changes, cancellations, and other travel-related services.
  • Provide accurate and comprehensive information about travel destinations, accommodations, transportation, and packages, ensuring a seamless booking experience.
  • Assist customers in making reservations and bookings, double-checking all details for accuracy and completeness.
  • Resolve customer concerns and complaints with empathy, professionalism, and efficiency; escalate complex cases when necessary.
  • Maintain updated knowledge of travel industry trends, airline regulations, visa requirements, and company policies to deliver reliable assistance.
  • Conduct proactive follow-ups with customers to confirm satisfaction and address post-travel feedback.
  • Collaborate with sales, operations, and other internal teams to deliver smooth end-to-end travel services.
  • Contribute to building strong customer relationships, ensuring high satisfaction and loyalty.

Qualifications

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • At least 2 year of experience in a BPO Customer Service role is required.
  • Prior experience in Travel Industry Customer Service is a strong advantage.
  • Fluent in both Arabic and English (spoken and written) with excellent communication skills.
  • Strong problem-solving abilities, attention to detail, and a customer-first attitude.
  • Ability to multitask and remain calm under pressure in a fast-paced environment.

Benefits

  • Generous Paid Time Offs, including Holidays.
  • HMO (Health Insurance) coverage for employee + 1 dependent.
  • Clear career growth pathways and professional development opportunities.
  • Competitive salary package with performance-based incentives.
  • Opportunity to work with a dynamic, multicultural team in a growing international company.

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